Medical Office Assistant-A person who primarily handles administrative but also some clinical duties in a health office. It is the first point of interaction between the hotel and the guests. A. A AAAAmerican Automobile Association. Call accounting – A computerized system that allows for automatic tracking and posting of outgoing guest room calls. ( Log Out /  Aging of account – Indication of the stage of the payment cycle such as 10 days old, 30 days overdue, 60 days overdue. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. An old reservation system for hotel accommodations. Commercial hotels – Hotels that provide short-term accommodation for travelling guests. Front Office Terminology General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. 3. 6. The term "Front Office" or "Front of the House" are the people who interact with customers, vendors and in general the public. Modified American Plan (MAP) - A billing arrangement under which the daily rate is including … Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. AARPAmerican Association of Retired Persons. Bsc Front Office Terms FRONT OFFICE TERM. We’ve broken down a few basic dental terms into categories to help you at the front office: Appointment Abbreviations: NP – shorthand for New Patient and is when the patient has never been seen by your office before. accidentterm used to describe employee injuries. The Front Office compares it with the Room Rack for reconciliation of room status. Crisis management – maintaining control of an emergency situation. Channel management – Objective review of the most profitable marketing approach for guest rooms, central reservation system, GDS, third party reservation system, toll free phone reservation, travel agent, etc. Business affiliation – Chain or independent ownership of hotels. These people are mostly … A male attendant to park and clean the car. Daily sales report – A financial activity report produced by a department in a hotel that reflects daily sales activities with accompanying cash register tapes or point-of-sales audit tapes. Account receivable– Amount of money owed to the hotel by guests. Front Office . Going green – the responsibility to take care of the environment. ACCOUNT ALLOWANCE. The price at which the hotel rooms are sold before applying discount. What is the definition of front office? Many terms are familiar, especially to experienced individuals. Change ), You are commenting using your Google account. The term has more specific meanings in … Credit balance – Amounts of money a hotel owes guests in future services. It is prepared at the end of an accounting period. Front Office Terminology 1 Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Cashier – A person who processes guest check outs and legal tender and make change for guest. It is treated as the nerve center or brain or mirror of the hotel. A. Folios. European plan – A rate that quotes room charge only. Following are some common terms used in relation to the front office department −. Orphan: the first line of a paragraph printed by itself at the bottom of a page. A method for tracking past due accounts according to the date the charges. Either a decrease in a folio balance as compensation for unsatisfactory service or. American plan – A room rate that includes meals, usually breakfast and evening meal as well as room rental in the room rate. Internet Protocol Private Branch Exchange, where internet protocol is used for call transmission. Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. A variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in order to maximize revenue from a fixed, perishable resource. Flow analysis processes – The preparation of a schematic drawing of the operations included in a particular function. Global Distribution System ( GDS ) – Distributor of hotel rooms to corporations such as travel agents that buy rooms in large volume. Discrepancies noticed between room rack and housekeeping room report are noted down on a separate report call the Discrepancy Report, which is then handed over to a bell boy for physical check and reporting back of the room under discrepancy. Bill-to-account – An extension of credit to a guest by an individual hotel that requires the guest or the guest’s employer to establish a line of credit and to adhere to a regular payment schedule. Guest Registration Card, which the guest needs to fill in with personal formation at the time of registration. Account receivables. Online Hotel Management System, a software system to manage all back-office operations of a hotel. 3. B. ledgers. Voucher: A document detailing a transaction to be posted to front office account; used to communicate information from a point of sale to the front office. C. Room Service . AFFILIATED HOTEL: A hotel that is a member of a chain, franchise, or referral system. The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are dedicated, respectively, to the direct relationship with the client and proper management of the company.. HM0005-FRONT OFFICE. Order a copy for £7.99 with free UK p&p from guardianbookshop.co.uk Topics Family rate – room rates offered to encourage visit by families with children. ADJOINING ROOMS: Guest rooms located side by side without a connecting door between them 2. Looking for HOTEL TERMINOLOGY? Cash bank – A specific amount of paper money and coins issued to a cashier to be used for making change. Cancellation code – A sequential series of alphanumeric combinations that provide the guest with a reference for a cancellation of a guaranteed reservation. Learn medical front office terminology with free interactive flashcards. Front Office/Back Office. If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as: A. AFFILIATED HOTEL: A hotel that is a member of a chain, franchise, or referral system. originated. This crossword puzzle, “ Front Office Terminology, ” was created using the Crossword Hobbyist puzzle maker Flowchart – An analysis of the delivery of a particular product or service. Useful for students across years for basic technical knowledge and final year placement interviews. Deep cleaning – A through cleaning on furniture and accessories, windows, flooring and walls. Terminology of front office? Credit – A decrease in an asset or an increase in liability, or an amount of money the hotel owes the guest. Front office staffers typically have the most direct contact with clients. Distance learning – learning that takes place via satellite broadcasts, Picture Tel, or online computer interaction. Amenities – Personal toiletry items such as shampoo, toothpaste, mouthwash and electrical equipment. Front Office or Front Desk of a hotel is the most important place. Glossary of Dental Clinical and Administrative Terms There are many terms used daily by dentists and their staff in the course of delivering care to patients, maintaining patient records and preparing claims. Chain – A group of hotels that follow standard operating procedures such as marketing, reservations, quality of service, food and beverage operations, housekeeping and accounting. An extension of front desk that deals with personalized guest services. Regulated Profession - A profession that is legally restricted to practitioners with a specific professional qualification and/or provincial registration. Blocking on the horizon – Reserving guest rooms in the distant future. Choose from 500 different sets of medical front office terminology flashcards on Quizlet. They are the charges borne by the guest on cancellation of a confirmed reservation or for not showing-up on confirmed reservation. What is front office cashier? Forecasting – Projecting room sales for a specific period. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. It is a report of accounts that represents ending balance of each account in the list. Which one of the following is a record of financial transactions taking place between a guest and the hotel? It is the revenue generating place in the hotel where retail transactions are carried out. Corporate client – A hotel guest who represents a business or is a guest of that business and provides the hotel with an opportunity to establish a regular flow of business during sales periods that would normally be flat. Front Office Terminology 1 Access time– the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Office Assistant: a help that answers questions for the Microsoft Office suite of programs. Blocking procedure – Process of reserving a room on a specific day. Front Office Terminology 23 Apr. Collective bargaining unit – A labor union. Credit card imprinter – makes an imprint of the credit card the guest will use as the method of payment. Cashier’s report – A daily cash control report that list cashier activity of cash and credit cards and machine totals by cashier shift. Communication hierarchy – A listing of the order in which management personnel may be called on to take charge in an emergency situation. Direct-email letters – Letter sent directly to individuals in a targeted market group in a marketing effort . Ergonomics – The study of how people relate psychologically to machines. Change ), You are commenting using your Facebook account. Floor limit – A dollar amount set by the credit card agency that allows for a maximum amount of guest charges. Customer of a hotel business not being served at the moment. Part 2 of the series of Front Office Terminology. Demographic data – Size, density, distribution, and vital statistic of population broken down into, for example; age, sex, marital status and occupation categories. 4. Regulated Profession - A profession that is legally restricted to practitioners with a specific professional qualification and/or provincial registration. The back office is the portion of a company made up of administration and support personnel who are not client-facing. ABBREVIATION & GLOSSARY FRONT OFFICE ABBREVIATION & GLOSSARY IATA = International Air Transport Association IAPA = International Airlines Passengers Association HSE = Hotel Safety Executive IAAI = International Airlines Authority of India AAI = Airport Authority of India POS = Point of Sales UM = Under Maintenance VAT = Value Added Tax NCR = National Cash Register … Debit balance – An amount of money the guest owes the hotel. Membership provides special advantages, particularly a national reservation system. Express check out – Means by which the guest uses computer technology in a guest room or a computer in the hotel lobby to check out. Full service – A level of service provided by a hotel with a wide range of conveniences for the guest. In its most broad definition, the The term "front office" originally emerged in the law enforcement field in the early... Front Office vs. Middle Office vs. Back Office. Basic medical terminology.Although every medical office has its own special vocabulary used by individual doctors, a basic knowledge of some ... Chapter 15 Working in a Medical Office correctly is important for those working in the front office such as a re-ceptionist or intake person. Front Office Terms and Terminology: A to Z abbreviation. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. Debit – An increase in an asset or a decrease in a liability. Front Office Understanding the Front Office. Complete List of All Hotel Management Glossaries, Hotel Terms Definitions, Jargons, Lingo, … A. All-suite – A level of service provided by a hotel for a guest who will desire an at home atmosphere. Being the prime interface between the hotel services and the guests, the front office is … 2. D. Food and Beverage . Change ), You are commenting using your Twitter account. Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. Current guests – Guest who are registered in the hotel. On a conceptual level, many firms are divided into three parts: the... Special Considerations. Posted by hotelterminology on April 23, 2011 in Front Office Terminology 1. Page 1 of 14. For most businesses, the front office is the reception and sales area of the business. Membership provides special advantages, particularly a national reservation system. The "Front Office" is the teams management, this is usually the owner, general manager and other executives who are involved in organization level decisions. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. ACCOUNT AGING. … Front Office Terminology. Customer of the hotel business being served. This occurs when: - Front Office checks in a new guest after Housekeeping has updated … Acronym for Social, Military, Educational, Religious, and Fraternal. front office terminology Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Office Clipboard: a storage area that allows the user to temporarily store snippets of information, and retrieve them later. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. 1. General ledger – A collection of accounts that the controller uses to organize the financial activities … Atrium concept – A design in which guest rooms overlook the lobby from the first floor to the roof. Bank card – credit cards issued by banks, examples of which include Visa, MasterCard, JCB. Information desk that assists guests for transportation, booking of events outside the hotel. plan. Front Office Terminology 23 Apr Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Convention guests – Guest who attend a large convention and receive a special room rate. accounting equationAssets = Liabilities + Owners Equity. Data sorts – Report option in a PMS that indicate groupings of information. Empowerment – Management’s act of delegating certain authority and responsibility to frontline employees. ( Log Out /  Full house – 100 percent hotel occupancy; a hotel that has all its guest room occupied. Duplex: Two rooms on two different floors with a private staircase connecting the two rooms. Medical software program. Front Office/Back Office. Float – The delay in payment from an account after using a credit card or personal check. 2. Account receivable – Amount of money owed to the hotel by guests. Double Occupancy Percentage – A measure of a hotel’s staff ability to attract more than one guest to a room; the method to compute double occupancy percentage is : Number of guest – number of rooms sold / number of rooms sold X 100%, Eco tourists – Tourist who plan vacation to understand the culture and environment of a particular area. A glossary is an alphabetical list of terms and their definitions found in documentation relating to a specific subject. The first hotel employees who come into contact with most guests when they arrive are members of the front office. accounting transferused when a charge or credit needs to be sent elsewhere within the guest ledger. ADJOINING ROOMS: Guest rooms located side by side without a connecting door between them. Private Branch Exchange, a private network of telephones within an organization. The term "Front Office" or "Front of the House" are the people who interact with customers, vendors and in general the public. Daily blocking – assigning guests to their particular rooms on a daily basis. FRONT OFFICE TERMINOLOGY Walk-in : A guest without a reservation who requests for accommodation. ( Log Out /  Voucher: Confirmation slip, advice notice or pre:payment instrument that is exchanged for the travel service. Database interfaces – the sharing of information among computers. Account payable– Financial obligations the hotel owes to private and government-related agencies and vendors. Electronic key system – A system composed of battery-powered or, less frequently, hardwired locks; a host computer and terminals; a keypuncher; and special entry cards that are used as keys. D. Vouchers. Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. S. No. the front office important because the front office will be the one who make transaction to the guest of the entire hotel. FRONT OFFICE TERMINOLOGY (1 ST YR) 1. Front Office Terms and Terminology: A to Z abbreviation. Voucher: A document detailing a transaction to be posted to front office account; used to communicate information from a point of sale to the front office. Concierge – A person who provides an endless array of information on entertainment, sports, amusement, transportation, tours, church services and babysitting in a particular city or town. Account Balance – Difference between charge and credits in an account. The "Front Office" is the teams management, this is usually the owner, general manager and other executives who are involved in organization level decisions. FMX – Full mouth X-rays – 20 images composed of 16 periapical and 4 bitewing images. Voucher: Confirmation slip, advice notice or pre:payment instrument that is exchanged for the travel service. Computer supplies – Paper, forms, ribbons, ink cartridges needed to operate the system. Following are some common terms used in relation to the front office department −. Back-office functions … Front Office Glossary 1. Commercial cards – Credit cards issued by cooperation, an example of which is Diners Club. Front Office Glossary [FOG 159] Room Night – A charge for a one night occupation, spanning two days from noon to noon Room Plan – A package proposal of room and meals in a single price Room Revenue Day – 12 noon to 12 noon of the next day AIRLINE-RELATED GUESTS: Airplane crew members and passengers who need emergency … Banquet sheet – a listing of the details of an event at which food and beverage are served. The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are dedicated, respectively, to the direct relationship with the client and proper management of the company.. Cycle of service – The progression of a guest’s request for products and service through a hotel’s department. Electronic key – A plastic key with electronic codes embedded on a magnetic strip. front office cashier is the person in front office dept. Chain affiliations – Hotels that purchase operational and marketing service from a corporation. Front Office Terminology 23 Apr. Confirmed reservations – Prospective guests who have a reservation for accommodations that is honored until a specified time. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. Customer relationship management – A system that allows hotel managers to integrate technology to support customer service techniques that provide top-notch customer service. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. Cross-training – training employees for performing multiple tasks and jobs. ( Log Out /  aging statementwithin the city ledger, the aging statement tracks how long … ACCOUNT AGING. Folio – A guest’s record of charges and payment. Departmental accounts – Income and expense-generating areas of the hotel, such as restaurants, gift shop and banquet. Acronym for Point of Sale. ACCOUNT ALLOWANCE. Medical Office Assistant-A person who primarily handles administrative but also some clinical duties in a health office. Crew Rate : Discounted rate for the crew of airlines that offer a certain volume of business throughout the year on a consistent and continuous basis. Acronym for Meetings, Incentives, Conferences, and Exhibitions. City ledger account – A collection of accounts receivable of nonregistered guest who use the service of the hotel. Corporate guests– frequent guests who are employed by a company and receive a special room rate. A method for tracking past due accounts according to the date the charges. originated. Biometrics – An individual electronic measurement of uniqueness of human being such as voice, hand print or facial characteristics. their is lots of terms using in front office, please ask specific terms. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Corporate rates – Room rate offered to corporate clients staying in the hotel. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. account 3. Either a decrease in a folio balance as compensation for unsatisfactory service or. Commercial rate – Room rates for business people who represent a company but do not necessarily have bargaining power because of their infrequent or sporadic pattern of travel. A card A form once used with the NCR front-office posting machines to reconcile and report cash at the close of the first shift and alternate shifts thereafter; see also B card.. 2. account balance The difference between the debit (charge) and credit (payment) values of the guest bill. A condition where a room is reported as "Vacant" by Housekeeping but reflected as "Occupied" in Front Office Status. Term & Meaning. Controller – The internal accountant for the hotel. C. Guest accounts. Change ). Conference call – A conversation in which three or more persons are linked by telephone. Complimentary rate – A rate in which there is no charge to the guest. Personalized services provided to the guests. A guest who has reserved an accommodation neither turns up nor cancels it. Continental breakfast – Juice , fruit, sweet roll and/or cereal. Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Bottom up – A sales method that involves presenting the lest expensive rate first. Average Daily Rate ( ADR ) – A measure of the hotel staff’s ability to sell available room rates; the method to compute the ADR is : Balance sheet – An official financial listing of assets, liabilities and owner’s equity. Debit cards – Embossed plastic cards with a magnetic strip on the reverse side that authorize direct transfer of fund from a customer’s bank account to the commercial organization’s bank account for purchase of goods and services. (DOC) Front Office Terminology | Anumta Noor - Academia.edu Academia.edu is a platform for academics to share research papers. A Treasury of Unbearable Office Jargon by Steven Poole, to be published by Sceptre at £9.99 on 31 October 2013. Here's HOTEL TERMINOLOGY information for you. A large convention and receive a special room rate offered to encourage by... Conceptual level, many firms are divided into three parts: the special... Between a guest without a connecting door between them 2 that deals with personalized guest.. Credit balance – Amounts of money a hotel that has all its guest room.. Buy rooms in large volume an organization advice notice or pre: payment instrument that exchanged... Study of how people relate psychologically to machines for products and service a. More bookings than the hotel, and Exhibitions a maximum amount of paper money and coins to. Registration card, which the hotel accounts – Income and expense-generating areas of the hotel a. 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Or online computer interaction 1 ST YR ) 1 families with children room calls, and Fraternal list of and. Or mirror of the front office Terminology flashcards on Quizlet firms are divided into three parts: the special! Guests – guest who attend a large convention and receive a special room rate offered to clients! Imprinter – makes an imprint of the hotel where retail transactions are Out. Asset or an increase in liability, or referral system blocking procedure – Process of a... The roof a through cleaning on furniture and accessories, windows, flooring and walls report option in a market... Frequent guests who are not client-facing - a Profession that is a member of a hotel that has its! ( 1 ST YR ) 1 general ledger – a room on a magnetic strip by cooperation, example!, examples of which include Visa, MasterCard, JCB Religious, and Fraternal room sales for a reason! A computerized system that allows hotel managers to integrate technology to support customer service provide short-term accommodation for guests. Support personnel who are not client-facing buy rooms in large volume a schematic drawing of the details of an at! Walk-In: a guest without a connecting door between them that buy rooms in large volume sorts... Transactions are carried Out served at the time of registration different sets of medical front office terms and definitions! Corporate guests– frequent guests who are registered in the hotel where retail transactions are carried.! And jobs and walls and service through a hotel is the portion of a with... Marketing service from a corporation your Facebook account sorts – report option in a liability fmx – full mouth –! Rate – a rate in which management personnel may be called on to take care the., ribbons, ink cartridges needed to operate the system, You are commenting using your Twitter....: Confirmation slip, advice notice or pre: payment instrument that is legally restricted to front office terminology with reference! Going green – the amount of guest charges system ( GDS ) – Distributor of hotel to. Statement tracks how long … plan Financial transactions taking place between a guest who will desire at. Using a credit card the guest ledger Income and expense-generating areas of the business sets of medical front office.. Most businesses, the front office important because the front office important the. And coins issued to a specific professional qualification and/or provincial registration affiliation – or! Of which is Diners Club personalized guest services treated as the nerve center brain... Delivery of a paragraph printed by itself at the time of registration into three parts: the special! Many terms are familiar, especially to experienced individuals for tracking past due accounts according the... Desk that deals with personalized guest services required for a processor to retrieve information from first! And banquet credit balance – Amounts of money the hotel for a guest who are employed by a made! Google account the roof and electrical equipment details of an accounting period to used. Meetings, Incentives, Conferences, and retrieve them later the sharing information! Supplies – paper, forms, ribbons, ink cartridges needed to operate the system in future services terms familiar... Log in: You are commenting using your Google account front office terminology Visa, MasterCard JCB... Chain affiliations – hotels that purchase operational and marketing service from a corporation duplex: two rooms two! Usually breakfast and evening meal as well as room rental in the Rack! Integrate technology to support customer service represents ending balance of each account in the hotel owes to private and agencies! Of information to Z abbreviation cashier is the portion of a schematic of. S department, and Exhibitions service through a hotel owes to private and government-related agencies and.. Chain, franchise, or referral system clean the car for not showing-up on confirmed reservation or not... Help that answers questions for the Microsoft office suite of programs processes – the study of how people psychologically! Payable – Financial obligations the hotel by guests limit – a collection of accounts that represents ending balance each! Hotels that provide short-term accommodation for travelling guests … the front office, ask! Or more persons are linked by telephone persons are linked by telephone the controller uses to organize the activities... Retail transactions are carried Out the distant future store snippets of information among computers a computerized system allows!