Discrepancies noticed between room rack and housekeeping room report are noted down on a separate report call the Discrepancy Report, which is then handed over to a bell boy for physical check and reporting back of the room under discrepancy. Computer supplies – Paper, forms, ribbons, ink cartridges needed to operate the system. ACCOUNT AGING. Credit balance – Amounts of money a hotel owes guests in future services. Front Office Terminology 1 Access time– the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. A Treasury of Unbearable Office Jargon by Steven Poole, to be published by Sceptre at £9.99 on 31 October 2013. front office cashier is the person in front office dept. The term has more specific meanings in … A. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. Debit cards – Embossed plastic cards with a magnetic strip on the reverse side that authorize direct transfer of fund from a customer’s bank account to the commercial organization’s bank account for purchase of goods and services. Following are some common terms used in relation to the front office department −. It is prepared at the end of an accounting period. Conference call – A conversation in which three or more persons are linked by telephone. An extension of front desk that deals with personalized guest services. Acronym for Social, Military, Educational, Religious, and Fraternal. Front Office Terminology. Voucher: Confirmation slip, advice notice or pre:payment instrument that is exchanged for the travel service. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. Customer of a hotel business not being served at the moment. Many terms are familiar, especially to experienced individuals. Data sorts – Report option in a PMS that indicate groupings of information. Call accounting – A computerized system that allows for automatic tracking and posting of outgoing guest room calls. FRONT OFFICE TERMINOLOGY (1 ST YR) 1. Posted by hotelterminology on April 23, 2011 in Front Office Terminology 1. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Here's HOTEL TERMINOLOGY information for you. Private Branch Exchange, a private network of telephones within an organization. Cycle of service – The progression of a guest’s request for products and service through a hotel’s department. ACCOUNT AGING. Front Office Terms and Terminology: A to Z abbreviation. ACCOUNT ALLOWANCE. accounting transferused when a charge or credit needs to be sent elsewhere within the guest ledger. Convention guests – Guest who attend a large convention and receive a special room rate. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. Front Office Glossary 1. It is the revenue generating place in the hotel where retail transactions are carried out. Chain – A group of hotels that follow standard operating procedures such as marketing, reservations, quality of service, food and beverage operations, housekeeping and accounting. Front Office Terminology 1 Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. ( Log Out /  For most businesses, the front office is the reception and sales area of the business. Voucher: A document detailing a transaction to be posted to front office account; used to communicate information from a point of sale to the front office. Credit card imprinter – makes an imprint of the credit card the guest will use as the method of payment. Guest Registration Card, which the guest needs to fill in with personal formation at the time of registration. The Front Office compares it with the Room Rack for reconciliation of room status. Useful for students across years for basic technical knowledge and final year placement interviews. A AAAAmerican Automobile Association. Going green – the responsibility to take care of the environment. Back-office functions … Amenities – Personal toiletry items such as shampoo, toothpaste, mouthwash and electrical equipment. Front Office Glossary [FOG 159] Room Night – A charge for a one night occupation, spanning two days from noon to noon Room Plan – A package proposal of room and meals in a single price Room Revenue Day – 12 noon to 12 noon of the next day Database interfaces – the sharing of information among computers. B. ledgers. Current guests – Guest who are registered in the hotel. They are the charges borne by the guest on cancellation of a confirmed reservation or for not showing-up on confirmed reservation. Cross-training – training employees for performing multiple tasks and jobs. Modified American Plan (MAP) - A billing arrangement under which the daily rate is including … Crew Rate : Discounted rate for the crew of airlines that offer a certain volume of business throughout the year on a consistent and continuous basis. Communication hierarchy – A listing of the order in which management personnel may be called on to take charge in an emergency situation. Medical Office Assistant-A person who primarily handles administrative but also some clinical duties in a health office. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Full house – 100 percent hotel occupancy; a hotel that has all its guest room occupied. Which one of the following is a record of financial transactions taking place between a guest and the hotel? Commercial hotels – Hotels that provide short-term accommodation for travelling guests. Glossary of Dental Clinical and Administrative Terms There are many terms used daily by dentists and their staff in the course of delivering care to patients, maintaining patient records and preparing claims. The first hotel employees who come into contact with most guests when they arrive are members of the front office. The "Front Office" is the teams management, this is usually the owner, general manager and other executives who are involved in organization level decisions. AARPAmerican Association of Retired Persons. accidentterm used to describe employee injuries. AIRLINE-RELATED GUESTS: Airplane crew members and passengers who need emergency … Change ), You are commenting using your Twitter account. 6. Corporate rates – Room rate offered to corporate clients staying in the hotel. Double Occupancy Percentage – A measure of a hotel’s staff ability to attract more than one guest to a room; the method to compute double occupancy percentage is : Number of guest – number of rooms sold / number of rooms sold X 100%, Eco tourists – Tourist who plan vacation to understand the culture and environment of a particular area. Average Daily Rate ( ADR ) – A measure of the hotel staff’s ability to sell available room rates; the method to compute the ADR is : Balance sheet – An official financial listing of assets, liabilities and owner’s equity. What is front office cashier? Front Office Management in the hotel industry involves the work of reserving accommodations in the hotel, registering guests, maintaining guest accounts with the hotel, night auditing, and coordination with various other departments for providing best guest services. 2. 4. What is the definition of front office? The back office is the portion of a company made up of administration and support personnel who are not client-facing. On a conceptual level, many firms are divided into three parts: the... Special Considerations. ( Log Out /  Terminology of front office? Office Clipboard: a storage area that allows the user to temporarily store snippets of information, and retrieve them later. Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. S. No. Aging of account – Indication of the stage of the payment cycle such as 10 days old, 30 days overdue, 60 days overdue. aging statementwithin the city ledger, the aging statement tracks how long … Internet Protocol Private Branch Exchange, where internet protocol is used for call transmission. The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are dedicated, respectively, to the direct relationship with the client and proper management of the company.. A condition where a room is reported as "Vacant" by Housekeeping but reflected as "Occupied" in Front Office Status. Full service – A level of service provided by a hotel with a wide range of conveniences for the guest. Medical Office Assistant-A person who primarily handles administrative but also some clinical duties in a health office. ADJOINING ROOMS: Guest rooms located side by side without a connecting door between them 2. Information desk that assists guests for transportation, booking of events outside the hotel. Front Office Terminology General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Being the prime interface between the hotel services and the guests, the front office is … The term "Front Office" or "Front of the House" are the people who interact with customers, vendors and in general the public. 2. Acronym for Point of Sale. 3. Medical software program. Folio – A guest’s record of charges and payment. A. Folios. ( Log Out /  Distance learning – learning that takes place via satellite broadcasts, Picture Tel, or online computer interaction. … Front Office/Back Office. Customer of the hotel business being served. Channel management – Objective review of the most profitable marketing approach for guest rooms, central reservation system, GDS, third party reservation system, toll free phone reservation, travel agent, etc. Bottom up – A sales method that involves presenting the lest expensive rate first. Page 1 of 14. It is the first point of interaction between the hotel and the guests. Commercial rate – Room rates for business people who represent a company but do not necessarily have bargaining power because of their infrequent or sporadic pattern of travel. Direct-email letters – Letter sent directly to individuals in a targeted market group in a marketing effort . Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Front Office . Account receivables. General ledger – A collection of accounts that the controller uses to organize the financial activities … Ergonomics – The study of how people relate psychologically to machines. Customer relationship management – A system that allows hotel managers to integrate technology to support customer service techniques that provide top-notch customer service. Biometrics – An individual electronic measurement of uniqueness of human being such as voice, hand print or facial characteristics. Either a decrease in a folio balance as compensation for unsatisfactory service or. Commercial cards – Credit cards issued by cooperation, an example of which is Diners Club. Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. It is a report of accounts that represents ending balance of each account in the list. Account payable– Financial obligations the hotel owes to private and government-related agencies and vendors. Change ), You are commenting using your Google account. Front Office/Back Office. Debit – An increase in an asset or a decrease in a liability. AFFILIATED HOTEL: A hotel that is a member of a chain, franchise, or referral system. Orphan: the first line of a paragraph printed by itself at the bottom of a page. Regulated Profession - A profession that is legally restricted to practitioners with a specific professional qualification and/or provincial registration. Office Assistant: a help that answers questions for the Microsoft Office suite of programs. In its most broad definition, the All-suite – A level of service provided by a hotel for a guest who will desire an at home atmosphere. Change ), You are commenting using your Facebook account. ADJOINING ROOMS: Guest rooms located side by side without a connecting door between them. Cash bank – A specific amount of paper money and coins issued to a cashier to be used for making change. Complimentary rate – A rate in which there is no charge to the guest. ( Log Out /  Learn medical front office terminology with free interactive flashcards. Corporate guests– frequent guests who are employed by a company and receive a special room rate. Concierge – A person who provides an endless array of information on entertainment, sports, amusement, transportation, tours, church services and babysitting in a particular city or town. Atrium concept – A design in which guest rooms overlook the lobby from the first floor to the roof. Front office staffers typically have the most direct contact with clients. Crisis management – maintaining control of an emergency situation. Flow analysis processes – The preparation of a schematic drawing of the operations included in a particular function. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Voucher: A document detailing a transaction to be posted to front office account; used to communicate information from a point of sale to the front office. plan. Banquet sheet – a listing of the details of an event at which food and beverage are served. 3. 1. Bill-to-account – An extension of credit to a guest by an individual hotel that requires the guest or the guest’s employer to establish a line of credit and to adhere to a regular payment schedule. Corporate client – A hotel guest who represents a business or is a guest of that business and provides the hotel with an opportunity to establish a regular flow of business during sales periods that would normally be flat. Family rate – room rates offered to encourage visit by families with children. Membership provides special advantages, particularly a national reservation system. It is treated as the nerve center or brain or mirror of the hotel. D. Vouchers. Controller – The internal accountant for the hotel. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. This occurs when: - Front Office checks in a new guest after Housekeeping has updated … Complete List of All Hotel Management Glossaries, Hotel Terms Definitions, Jargons, Lingo, … Voucher: Confirmation slip, advice notice or pre:payment instrument that is exchanged for the travel service. D. Food and Beverage . Bank card – credit cards issued by banks, examples of which include Visa, MasterCard, JCB. the front office important because the front office will be the one who make transaction to the guest of the entire hotel. Term & Meaning. Account receivable– Amount of money owed to the hotel by guests. accounting equationAssets = Liabilities + Owners Equity. Confirmed reservations – Prospective guests who have a reservation for accommodations that is honored until a specified time. The price at which the hotel rooms are sold before applying discount. City ledger account – A collection of accounts receivable of nonregistered guest who use the service of the hotel. Bsc Front Office Terms FRONT OFFICE TERM. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. Daily sales report – A financial activity report produced by a department in a hotel that reflects daily sales activities with accompanying cash register tapes or point-of-sales audit tapes. This crossword puzzle, “ Front Office Terminology, ” was created using the Crossword Hobbyist puzzle maker Account receivable – Amount of money owed to the hotel by guests. Cancellation code – A sequential series of alphanumeric combinations that provide the guest with a reference for a cancellation of a guaranteed reservation. Duplex: Two rooms on two different floors with a private staircase connecting the two rooms. American plan – A room rate that includes meals, usually breakfast and evening meal as well as room rental in the room rate. Express check out – Means by which the guest uses computer technology in a guest room or a computer in the hotel lobby to check out. An old reservation system for hotel accommodations. Part 2 of the series of Front Office Terminology. Departmental accounts – Income and expense-generating areas of the hotel, such as restaurants, gift shop and banquet. The term "front office" originally emerged in the law enforcement field in the early... 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