Organize and maintain files and records; update when necessary Is aware of daily activities and meetings taking place in the hotel. Commis I Job Description / Range Chef Job Description, Executive Secretary to Hotel General Manager - Job Description, 39 Duties and Responsibility of Banquet Chef | Catering Chef, 45 Duties and Responsibility of Hotel Spa Manager / Asst. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Listed above are important qualities employers will like to see in your resume for them to be sure you will be able to excel on the job. Advise guest of any messages, mail, faxes, etc. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. You will need to have the following qualities and skills if you are seeking to work at the front desk of most organizations as these are what employers usually require from applicants vying for the post: An important part of a resume is the skills section where you highlight relevant qualities for the job that you have acquired. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. You can create the work experience section of your front desk agent resume by simply making use of the duties and responsibilities of the ole given in the sample job description above. Therefore, you should aim at acquiring those skills and qualities and then use them in your resume – this makes your resume highly attractive to employers. Essential Duties and Responsibilities of a Front Desk Agent • Welcomes customers and guests. Takes same day reservations and future reservations when necessary. How did you find our front desk agent job description? GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES: Register guests and assigns rooms. received for them. Applicants must address problems […] He/she should be able to put up with the different behavior of people, as well as to listen raptly to the questions, inquiries or complaint of every customer. Learn more from our, Sure way to make high scores in job tests, Walmart Customer Service Manager Job Description, Key Duties and Responsibilities, Walmart Personal Shopper Job Description, Key Duties and Responsibilities, Director of Construction Job Description, Key Duties and Responsibilities, Walmart Assistant Manager Job Description, Key Duties and Responsibilities, Construction Contracts Manager Job Description, Key Duties and Responsibilities, Construction Assistant Job Description, Key Duties and Responsibilities, Customer Care Representative Job Description, Key Duties and Responsibilities, Construction Administrator Job Description, Key Duties and Responsibilities, Construction Accountant Job Description, Key Duties and Responsibilities, McDonald’s Grill Cook Job Description, Key Duties and Responsibilities, Target Team Member Job Description, Key Duties and Responsibilities, Target Guest Advocate Job Description, Key Duties and Responsibilities, front desk agent job description for resume, 19 Best Secretary Resume Objective Examples to Apply, Top 15 Computer Operator Skills to Stay Top of Your Job, 20 Best Remote Companies to Work for from Home, 20 Best Legit Online Jobs for Stay at Home Moms, Receive each customer or guest that walks into the organization, Ensure that visitors and customers’ details are correctly entered into log books, Communicate with customers and visitors to ascertain the reason for their visit, Assist customers to get served in a timely fashion, Direct visitors to the appropriate desks and offices, Assist customers in resolving product or service issues, Direct customers to the appropriate employees where their complaints will be resolved, Receive incoming calls and emails and respond to them appropriately, Assist customers and potential customers to schedule appointments and reminded in due time, Ensure cleanliness of the front office and orderliness of customers waiting for appointments, Assist visitors and customers in filling forms appropriately, Manually and/or electronically store and retrieve files when required. Possesses a working knowledge of the reservations department. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Job Assessment Tests: How to Top Your Competition. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. Issue parking passes/validate valet parking tickets. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound. They welcome and orient new guests and issue room keys. Necessary cookies are absolutely essential for the website to function properly. File room keys ( only for manual room key hotels). Front Desk Agent Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Front office agents work independent of the sales and marketing team but assist in promoting the organization and its products or services. The job of the front desk agent is crucial to the success of every company as their performance can either endear customers to the company or put them off from it. Must be sales-minded. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Knows the location and types of available rooms as well as the activities and services of the property. The role of the front desk agent also involves receiving incoming calls and emails. Determinate's a guest's reservation status and identifies how long the guest will stay. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. But opting out of some of these cookies may have an effect on your browsing experience. There are plenty of opportunities to land a Front Desk Agent job position, but it won’t just be handed to you. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. Hotel Front Desk Agent Job Description. The hotel receptionist job is often referred to as a front desk agent. A good front desk agent must always wear a cheerful face to make visitors feel at home and welcomed. Ascertains their purchasing needs. These cookies do not store any personal information. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. All the responsibilities are rarely included in a front desk agent's job description. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Reports any unusual occurrences or requests to the manager or assistant manager. In a similar vein, happy customers make happy organizations because the survival and profitability of any company depends on continuous patronage from their customers. We also use third-party cookies that help us analyze and understand how you use this website. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Any job experience in the Hospitality sector and Front Office department in a Lodge environment (preferable five star) is a A front desk agent works fulfilling customer service and administrative roles in hotels. Other duties in the work description of front desk agents include ensuring that the front offices of organizations are orderly and clean, directing visitors to appropriate desks, as well as ensuring that customers waiting to be attended to maintain orderliness. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. It is mandatory to procure user consent prior to running these cookies on your website. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. Additional training in customer relationship management may also be required or considered a plus. He/she should be able to listen attentively to customers no matter how irate they might sound, Communication: He/she should have splendid communication skills. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Job Description & Specification – Agent, Front Office 1 POSITION DETAILS Position Agent, Front Office Level Colleague ... Must be willing to learn and skilled to perform the job of a Front Office Agent. Knows room locations, types of rooms available, and room rates. Accommodates special requests whenever possible. These cookies will be stored in your browser only with your consent. received for them. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. A minimum academic qualification of high school diploma is usually required of applicants for the position of front desk agent. Crafting a Front Desk Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Front desk agents are also responsible for handling customers’ complaints or directing them to employees that can resolve their issues. A front desk agent answers phones, responds to emails, performs basic clerical duties, books reservations, handles customer inquiries, and solves any problems that may arise, ultimately helping to foster a positive image of a company. Ultimately, you will help create a pleasant and memorable stay for our guests. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc. Front Office Manager 2/2017 Job Description: Front Office Manager Department: Front Office Reports to: General Manager FLSA Status: Exempt Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. They essentially check guests in and out, make room reservations and … Having the knowledge of front desk agent job description will give you an idea of the kind of duties, tasks, and responsibilities to expect to perform if hired for the position. Patience and Tolerance: A front office agent must be patient and calm in dealing with all kinds of customers. Greet and welcome guests. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. They are expected to answer any question asked by a customer to the best of their knowledge. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. A neat and professional appearance is also necessary because the front desk agent is usually the first employee that customers meet when they visit the organization. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Front Desk Job Description. Front Desk Agent Job Description Template. There will always be extenuating circumstances arising, and they will have to meet challenges. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. He/she must be able to speak to customers in a manner they will understand, Friendly and Professional Appearance: A front desk agent must be friendly. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. 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Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Must speak, read. Obtain accurate and relevant information from customers and visitors. A front office agent must be personable, and above all professional in handling customers’ issues and relating with them. It is typical of customers to judge an organization by the attitude and service delivery skills of its employees. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. Some companies equally require further training in customer relationship management, whereas most companies view such qualifications as a plus since you will still be subjected to intensive two weeks to one month training. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register. Obtain proper identification for tax-exempt guests and attach the form to registration card. Inform guest of the room safe and mini-bar key and room key procedures. They also reply to customers’ calls and emails regarding product or service inquiries and resolve customers’ complaints via telephone calls and emails. List of articles in category Front Office Job Description; Title Hits; Airport Representative Job Description Hits: 96779 Asst. In hotel settings, these employees take charge of the check in and out of each guest. You also have the option to opt-out of these cookies. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. Assists in pre-registration and blocking of rooms for reservations. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Includes cookies that help us analyze and understand how you use this professional created front desk agent always... The best Person for the post obtain proper identification for tax-exempt guests and all... Security features of the guest, paid out 's, Foreign currency exchange etc. professional. And cash handling policies and procedures general manager keeping room status reports up date. Daily activities and services of the check in and out of each guest for reservations handling procedures record... Reception manager, Night receptionist and more directing them to rooms date and coordinates requests for maintenance and work! 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Warm Reception to guests and attach the form to registration card safe and mini-bar key room. Academic qualification of high school diploma is usually required of applicants for front desk agent.. Guests ’ payments and for balancing cash at end of shift service inquiries resolve! Like posting charges to the guest throughout all stages front office agent job description a front agent... Administrative duties including answering phone calls, greeting clients, and maintains and supervises access to safe deposit used... Selling techniques to sell rooms and to promote other services of the check in and out, make room and. Room status reports up to date and coordinates requests for maintenance and repair work relevant. Expected to paint the company in positive light when customers call or approach their desks to make visitors feel home...