Work on your typing skills. Ascertains their lodging, purchasing needs. You will encounter a variety of people throughout your day and some will be difficult. No, working at a hotel front desk is not a easy job because you have to stand on your feet all day. Andrew Smith has been a freelance writer since 2006, specializing in sports and technology. Smith has a Bachelor of Arts in political science from Pennsylvania State University. Below are the most recent hotel front desk salary reports. A front desk agent is responsible for checking hotel guests in and out of their rooms. I have been working at my hotel for the past 5 years and I have ⦠You have to check on the computer which rooms are not occupied and give the hotel guest the key to that room. Front Desk Clerks - Working Conditions. Able to work flexible schedule. These skills make a front desk ⦠Your email address will not be published. What would you consider your strengths and weaknesses? A: There are many benefits of a front desk receptionist job. Learn about Hotel Novotel culture, salaries, benefits, work-life balance, management, job security, and more. In order to work front desk at a hotel, you should be able to type somewhere between 60 and 80 words per minute. How would you go about handling a lot of people walking in and needing assistance at one time? Work your way up from the bottom of the hotel âladder.â Many people who go on to work in sales at a hotel actually start at the front desk. When guests arrive at the hotel, our agents ⦠Sure, there are a lot of stories out there about the difficult customers that hospitality workers encounter. Working at the front desk they have an important role of assigning rooms and maintain maximum occupancy. 281-355-9924 fax Some examples of questions that the hiring manager at a hotel will generally ask when hiring for a hotel clerk include: Working in a hotel can be a great option for someone looking for a position that does not necessarily require a lot of job experience. If a career working in the fast-paced hospitality industry is where your passion is, then a position as a front desk clerk for a hotel might be in line with your aspirations. You simply meet with the agency and they will determine the best location for you. This is also a chance to show off your skills working with people. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Sure, there are ⦠Anonymous. They essentially check guests in and out, make room reservations and track and report room statuses and rates. If you have a knack for customer service and work experience in the hotel ⦠It's important that you handle every situation carefully and with a good attitude. OVERBOOKING. The front desk is the hotelâs heart. I came into work today and we have a family reunion staying with us. However, you should be knowledgeable in both word processing programs and spreadsheet programs. With the right amount of patience and skills, this could be a job that catapults you into a very fulfilling career. If you do not mind working early and going to bed early, this could be a good position for you. They interact frequently with guests in person, e-mail, and by telephone. An immense challenge that front office staff might face in the hotel ⦠You won't have to perform large tasks with these programs but you should know the basics. i miss that. It's important that you can handle all of these tasks without making any mistakes. With a little commitment, you can be the one to get a personâs vacation started the right way, and you will walk away from the encounter feeling good as well. 2 0. At the front desk, you will learn the check-in software and other computer programs used by the hotel. But to get these running the hotels need a bit of everything in place. Most hotels have a specific software program used for checking in and billing guests. The Front Desk of a hotel is the heart of a hotel. Landing the Job Search for job openings. Knowing who is staying in your hotel and responding to their wants and needs, is the key to guest satisfaction. Have patience and lots of it. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and ⦠Other common job titles include guest relations associate or front office agent. There are also people out there who are simply looking to get a deal on their hotel room. A person at the front desk needs to understand that he / she is representing the Brand & hence needs to be watchful & mindful of the body ⦠What people tend not to pass long is the gratification you get from the positive experiences. A Front Desk Agent in the Los Angeles, CA Area area reported making $13 per hour If you can show these characteristics during the interview process, you will increase the likelihood of getting hired. You also gain proficiency in all business practices and operations, including meeting and appointment scheduling and administrative work. Chances are that you will not know how to use every tool of this program unless you've worked in a hotel before. Hotels tend to take their employees treatment and benefits seriously. In your hotel, the team at the front desk ensure the smooth running of checking in and checking out of your hotel guests. Working at a hotel front desk is a position in this industry that seems to always be in high demand, mostly because of the hours. Working In The Front Desk- Life In The Hotel Industry Working in the front desk of a hotel brings up lots of challenges. Hotels and resorts are 24/7 businesses. These people may decide to come up with “complaints” while checking out. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. What makes you a good fit for a customer service position? Working at the front desk of a hotel can be an excellent way to begin a career in hotel management. However, this can also be a very stressful and at times annoying job. Up-selling is a crucial part of working in the front desk of a hotel. Criteria for a Front Desk Hotel Clerk. Hotels need people at the front desk at all times of day, including the early hours of the morning. Also to directly work with clients of the hotel. The great thing about the hotel desk is that you are greeting people just as they are beginning their trip. info@allegiancestaffing.com. Hotel Front Desk Agent Job Description. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up ⦠The usual understanding about hotel management is only about front office, restaurants, and housekeeping. Some hotels also offer their front desk clerks a free shift meal and most provide high discounts on rooms. The hotel front desk offers a wide variety of roles depending on experience level, from beginner entry-level positions to management roles for those with previous training and education in the hotel ⦠He/She is the hotelâs first impression for ⦠Usually hotels do manage a minimum of fifteen departments or more. Be personable yet confident during your interview. Where do you see yourself in the next 10 years. Working front desk at a hotel means that you are the face of the company to guests, even if only for a few minutes. In a typical work setting, hotel desk clerks: Interpersonal Relationships. Guest service Are you friendly by nature? Hotel Front Desk Job Responsibilities: Welcome guests in a warm and friendly manner. For the best chance at a front desk job, offer to work whatever schedule is neededâbe that early mornings, late nights, weekends and/or holidays. Hotel Front Desk Job Description Template. If you've taken any class in high school, college or technical regarding these two programs, you will be more than prepared to work front desk at a hotel. You need plenty of people skills to work front desk at a hotel. I've been working front desk since august and it is my first hotel job. When I first started working at the Ramada in Maumee, I was there for 2 weeks when the general manager left and the new guy moved up from the Comptroller position. Before this all i did was serve & with serving if something is messed up 9 times out of 10 it is probably your own fault. Here is how to work front desk at a hotel. A warm and friendly smile can turn a stressful travel day into the relief and relaxation of feeling at home. You have to welcome guests, help them check-in and check out, always be at their service, be friendly, responsive and professional as much as you can and show that you are able to multi-task very easily. You want the guests to always leave feeling that they received the best service possible so that they will return for another stay. And you do not have to pay anything! Front desk clerks are often the first person a guest interacts with at the hotel, and the last person they see when they check out. The hotel receptionist job is often referred to as a front desk agent. Guests come and go at all hours, and someone needs to be at the front desk to help them. If you are interested in working as a hotel clerk but do not know where to begin, there are staffing agencies that specifically work with the hospitality industry to help companies find suitable employees. Employer name has been removed to protect anonymity. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Search the websites of hotels in your ⦠Front Desk Agent Job Description What is a Front Desk Agent? Because of the wide variety of work that needs to get done at a hotel, there are a great many positions and responsibility levels. Most hotels will require you to have the ability to type so many words a minute. Hotel industry need experts and specialists in many areas. Spring Texas, 77389, 281-355-9222 office They will also help you to prepare for your interview and and to assemble a professional resume. It's important that you can be friendly with these people, all the while not giving in too much. Have a very high level of social contact. The front desk is responsible for verifying reservation information, checking credit card identification and authorization, assigning rooms, and dispensing room keys. I spoke with three clerks who worked the front desks in various hotels. When you are new to sales or the front desk, things get more challenging. 5726 Root Road The receptionist is also the hotelâs face. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. All problems come to the desk, and if you do not have a calm, cool and collected personality you will not succeed. For more information on how to get a job working at a hotel front desk, contact us here.l[-0p-0=, Your email address will not be published. Itâs Incredibly Satisfying to Welcome People to a Time of Leisure. You can test your typing skills online through several different websites. Itâs through the front desk that all veins pulse: housekeeping, sales, reservations, etc. Fringe benefits may include paid vacations and holidays, medical and dental insurance and retirement plans. You should have a pleasant and professional disposition with guests and other hotel ⦠Communicate by letters and memos on a weekly basis. A hotel front desk clerk is a hospitality professional who works at the check-in desk of a hotel, resort or another guest lodging. Some of the duties hotel front desk clerks typically have are: Taking calls from guests staying at the hotel as well as external customers Scheduling and modifying guest room reservations and other ⦠Hotel Front Desk Agents set the tone for a guestâs experience. If you had to help an unhappy customer, how would you handle the situation? Guest service representatives check guests in, answer questions, and are a general resource that guests can rely on. For example, you may have to be on the phone while checking the computer to see if a room is available and then checking that person in. 5 years ago. He was an ass. People automatically assume that they won’t be able to work in a management position without any prior experience, but even a short stint at the front desk can show you have the ability to speak to people and problem solve. He brought in a new gal, and while I was really ambivalent â I did my ⦠Working front desk at a hotel means that you are the face of the company to guests, even if only for a few minutes. It can also be a fit for those who are already working in the hospitality industry and are looking for something with growth opportunity and benefits. All Rights Reserved. Working at the front desk at a high end hotel is almost like walking on the ramp which also means that everybody will be watching the employee as front desk is the face of the hotel. About twenty rooms total plus a meeting room. To give you an idea of some things you probably are not aware of when it comes to this job, we have compiled a list of four things no one tells you about working at a hotel front desk. You want the guests to always leave feeling that they received the best service possible so that they will return for another stay. According to the US Bureau of Labor Statistics, 16.3 million people were employed in hospitality positions as of June 2018. If you are personable and enjoy bringing happiness to others, this could be a great position for you. Therefore, those who work at a hotel front desk successfully for an appropriate amount of time are often promoted up the ranks. There will unquestionably come a time while working front desk at a hotel when you will have to perform a couple of tasks at the same time. This amount has been steadily growing each year. That means they tend to have the most info and some of the best stories. For example, as a front desk receptionist, you learn valuable skills for customer relations, multi-tasking, and time-management. 633 reviews from Hilton employees about working as a Front Desk Agent at Hilton. Be able to multi-task. This is especially important if you are working front desk at an upscale hotel. He hated the Front Desk lady, and fired her immediately. Unfortunately, many of the guests at these establishments will believe that they are “better” than you (or at least that is how you will be treated). Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. They turn to you with their questions and preferences and many are grateful to receive your assistance. Expand on your computer skills. Ability to Anticipate Guestsâ Needs. © 2021 Allegiance Staffing. The hotel you are interviewing with may even test you on your competency in these two programs. Reviews from Hotel Novotel employees about working as a Front Desk Agent at Hotel Novotel. I love to solve guest issue and "make it right" so that the guest has a positive memorable stay, and plans to return in their future travels. Learn about Hilton culture, salaries, benefits, work-life balance, management, job security, and more. His work has appeared on various online sites. The exact number will depend on the hotel where you work. You obviously cannot raise your voice to these individuals. Front desk office job comes with a whole lot of responsibility, especially if you are working in a hotel. PART 1: https://youtu.be/g0H511_aiAs Please like, comment, and subscribe if ⦠A day (or night) in the life of a hotel front desk receptionist! If we were to ask your previous employer what kind of employee you are, what would they say? They are working in the front lines of the hotel industry and typically handle most customer issues. Ah, the front desk clerk at a hotel. Required fields are marked *, CORPORATE LOCATION Yeah Girl!! We were to ask your previous employer what kind of employee you are working front of! 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