WILLIAM. This works for me. Finally, knowing the 2 year warranty was going to end in May, I called the 514-383-4720 number. So, I searched hard on the internet for another non-toll-free number for Prestige Home Comfort and finally found one 514-383-4720. i've read many consumers testimonying about this chronic problem with the hot water knob. That's ridiculous to have parts unavailable for a product so relatively new. I called Sunbeam about my button that is stuck on my YL2-27CH2. Thanks for posting bottle opener tip, I'll try that. I have a water despenser, Sunbeam Model YLR2-5-90H23. ALERT!!! I will avoid them! Heh heh heh heh heh, snort giggle heh hee hee heh, I recieved a heater/ water cooler for my cabin in the north last Fall and missed the small drain at the back of the unit. I have the same model as the one listed above this website. It will be much easier and faster than trying to contact Sunbeam. THANKS. If anyone has any feed back on this type, please email me at: darocker33@yahoo.com. The cold water canister developed a leak and is not fixable; I tried several times. But my grandaughter was messing with it and i needed to replace it. > seems. http://complaint.bbb.org/ However recently the water started to taste a bit funny, also if I didn't turn the cooler on, the cold water got very hot! Thank you. thanks for the quick reply, In March 2003 I purchased a water cooler from a local store that came from them. It is easier to throw this piece of crap into the junk bin than to find parts.....and go buy a good one. http://cgi.ebay.com/Replacement-handles-for-Sunbeam-water-coolers_W0QQitemZ7599092931QQcategoryZ40118QQssPageNameZWD1VQQrdZ1QQcmdZViewItem It looks like a common thing but I wonder how I will fix it? Life should have as few 'Natashas' in it as possible. Now, the hot water has failed and when I called them, they say there are NO internal parts available, I'm on my own These may take a little effort to lock completely into position, and it is a good idea afterward to check for leaks around the edges, diminished water flow, and the like. We purchased our Sunbeam water cooler in Dec. 04. WHEN THAT HAPPEN YOU WOULDN'T BUY FROM THEM WOULD YOU. Let's see if I get my order in a timely fashion! I ordered a new handle about 3 months ago and still have not recieved it. We called the 800# listed on the unit and they told us that there is no technical support and that they would refund us on a prorated basis if we furnish them with a sales receipt. I am calling a dozen 800#s to get it replaced and clean up the mess, I am still on hold now. Trying to find the manual to clean the thing! > But it started leaking again within the hour. Copyright© A water cooler with a broken spout can be a terrible headache. Any ideas? E-mail me. Sunbeam YLR2-5-87H3, I recently purchased a Sunbeam Water Dispenser. Hi, i had the hot water handle of my Sunbeam cooler break off. Its really sad to be part of such a huge scam by this company that has affected so many folks here. knob. Called Sunbeam at (877) 383-6399 (from the insert that came with the machine) and a person (Natasha) actually answered. Well go figure. This may be the cause or culprit for the mildew in between the sections. Thanks. I have solved my broken tap problem, temporarily, at least, by going to a local water store, called the Water Drop...I think it's a franchise. We have also updated our inventory systems and are now fully stocked in all replacement parts. You will find more than one if you have a dispenser with both hot and cold spouts. Put the jug onto the water cooler and fill up all 3 reservoirs. I'm sure there are sources for replacement parts as well as manuals to download. Here it is. Thank you very much for your time Do not lubricate the compressor. I just bought one of these water coolers at a yardsale can you use it for kool-aid or tea? This unit is packed with many extra features, that you will find convenient to use. Angela is a contributing writer for DoItYourself.com. I received it a week later - putting it on today. You may freely link i.e. We use the device 10 times a day for hot drinks and the same for cool drinks and an occasional pop. Anyone have any suggestions? Imported by l'image home products ,montreal,canada h2n 2j2.........e-mail/correo elec:service@limagehomeproducts.com .....555 chabanel st.west.suite 700 montreal quebec,canada.h2n 2j2.... 1-800-786-2326 manufacture-elite classics 1-800-890-4076 star-elite/chantel corporation-1-877-383-6399....... GOOD LUCK.....BILL. Most modern water dispensers have replacement parts that are readily available from their manufacturers, and many of these basic parts do not even require tools other than a basic screwdriver to install. Your response is greatly appreciated. I need buying a container 20", water cooler Sunbeam diferents models, AS IS, whitout garanty, for lots. Can someone suggest a place I can upload this file to make it available to you all? The 1-877-383-6399 With over 20 years of professional home cleaning experience, Lindani has extensive knowledge about best practices, space management, and cleaning solutions. I had to sign a waiver via fax releasing them from liability if I put it on myself... how obnoxious (considering the tap didn't even last 2 years and considering this thread an numerous others I would say this is a known problem). i need a replacement of a deep drip tray, who carries replacement filters for the sunbeam water cooler mod ylr 2597 hzl2 or L2. 2. I came home tonight to a flooded kitchen. CONTACT ME FOR MORE INFORMATION. I have experienced many of the same problems. It the system that sits on the counter with only warm and cold handels. I went to a local bottled water distributor and they sold me the white, threaded plastic female tap that screws directly into the metal threads on the cooler. the hot water knob broke off our cooler. Plus the cost was so minimal. Please check it out. If you check the Sunbeam J1000 Water filtration system containers the boxes they are in have Sunbeam in large 2 inch bold letters white over wide red band on 3 sides and top of box with Sunbeam water filtration system on 4th side . Thanks, Alas, our hot tap handle broke too. I oedered a replacement knob on ebay a while back (Nov 25) I recieved it about 2 weeks later. Haven't had any problems with bad tasting water since. Good luck. No bad smells. My Sunbeam water cooler sprang a leak and there is 5 gallons of water all over my kitchen floor. I'm another one that's sprung a leak. The head of the customer service department, Yu Chenna, called me and explained that they are having problems with the manufacturer of the part. Thanks. Next one will NOT have a hot water option and will be another brand. L'Image Home Products web site-URL. Our cooler puked a gallon or so all over the laminate floor last night. LET ME KNOW IF IT WORKS!!! After about 90 days the cold water stopped being cold as the cooler only makes a weird noise. Seeing that pretty well every couple hundred bolgs I've read have frustrated consumers with no customer support. I bought the model ylr2 5 87h3 from K Mark feb 27 o5 it stop cooLing a month a go called 1 877 383 6399 WHEN I DID GOT SOOM ONE THEY SAID TURN IT OFF WAIT 1 HOUR AND TURN IT BACK ON AND THEN SET THE THERMOSTAT TO 1 WAITE 20 MIN. So I thought I blog about it. After 1 yr could not get water much above room temp. Other than my lack of cleaning it seems to work fine and I like the push buttons as my 16 month daughter isn't strong enough to push them in. RustyBrick is a New York (NY) Web construction firm specializing in customized online technology that helps companies decrease costs and increase sales. Water still not very cold (cold water thermostat set at 5-6), fridge cooling plate still ices up, and water still overflows tray. Thanks for all of your concern. broke in my hot water tap so i made a good tap from the two, now the last handle broke, all this time i have been trying to get new taps anf have The time you spend writing your complaints here...you can call customer service! When calling Sunbeam they were far from nice with over 45 minutes wait for Elite Classics I hung up. I just got off the line with Elite Group and have ordered 3 of them. To carry out a reset, you should drain a few glasses of water from hot and cold ends of your water cooler. Clean the coils thoroughly and make sure that there is no debris on them. I actually asked for 2 extras - since it seems to be a common problem. View our Privacy Policy here. Nolita 12/6/05 I was trying to find replacement parts for my cooled and room temp handles because my kids have learned to work them and put all 5 gallons of water on the floor. Red. If so, could you please e-mail that phone # to my brother's e-mail address wolffden@mchsi.com. I, too, had a problen with the hot water tap breaking. 4-6 weeks delivery estimate. and finally it is the best to put it in the garbage because it is bad constructed. For those of you having difficulty loading water bottles on this cooler: You need to have a cap on the end of your bottle that contains a smaller inverted post with a smaller cap on it. Ask a question about Sunbeam BRITA Water Filter & Chiller in Water Filters. I guess these are really junk. its toxic and crap. I've had the cooler less than two months...there I was sitting in the living room watching TV relaxing and next thing I know the water is pouring down the hallway to the front door,running under the kitchen cabinets and into the basement. I do not know what the number was, but it worked great. My problem is we have a Sunbeam water tank on the unit that has filters, so we just add water, but i can't find any replacement filters. You guessed it the part will be in 2 weeks. I should have shlepped it back to Home Depot but was too lazy and now I am thinking of trashing it. Took it apart today and realized this is probably a much larger problem than I can fix. jhansen389@aol.com, The thermostatic control does not turn off the unit when the water is cold. Sunbeam HOT WATER DISPENSER Instruction Manual 3211. I am an complaint investigator for Sunbeam® products and have been given this URL to study complaints of our Water Cooling Products. no other options but to order one. Apparently, draining the front taps of the unit was insufficient to prevent residual water from freezing and rupturing the reservoir. I had 3 posts near the bottom here. Report abuse. So I thought I blog about it. Has anyone been successful at removing the terrible taste? Take the black wire off the hot water switch and tape up the wire with lots of electrical tape to prevent fires (important);thus disonnecting the heater elements to disable them. The other is water - but I think it stems from the fact that the fridge keeps icing up (even when it is turned off! I have had two red knobs break on my Sunbeam dispenser. Broke the hot water knob for a Sunbeam water cooler at work. Can't find it on Sunbeam.com. I have a child in the house and this is causeing a real danger. To Sabrina or anyone who uses this cooler with the Sunbeam filter 'jug'. Then im gonna re-fill the tank and try it out. I called their # 877-383-6399 & was told that it was because I used the cooler too much? "We have a Sunbeam watercooler model # YLR2-5-87H3, serial number 0417168. how can i let people know how to get in touch with me????? Thanks for all the comments from above I phoned the 1-877-383-6399 and got the customer service right away - ordered the part that I needed (the basket that the water jug sits in mine warped from the hot water ) he was polite and helpful and it only cost 22.70 us funds will take 1 week to 10 days to ship to canada. I put mine together and realized that there is a part missing. Worked fine for several years..until we moved. Has anyone tried reporting to the better business bureau? WELL I DID AND IT DID NOT WORK. No problems at all until 2 handles snapped in the last 3 days. So she istructed me to unplug the unit for 20 minutes and turn off all of the switches on the back and turn the temperature thermostats to off. I live about 20 minutes away from Montreal. Please DO NOT call the SCAM 800/877 numbers posted here under the name of Elite. Â I have bought a Sunbeam water diapenser I just w. Sunbeam Water Dispenser … He thought that was a good idea. Pages with related products. We bought our Sunbeam water cooler about 3 years ago. Hope this helps. thanks sunbeam! The lady of the house is ready to smash the piece of junk over my head. We have the Model YL2-27CH2 got at Home Depot in Aug 2006 for $60 on sale - as for funny taste we just kept using it and it went away - we use a Greenway filter Bottle with it and it is fine (got it at Canadian Tire $40 with filter; replacement filters are $30)just don't overfill the bottle. I too have had a few problems. Now I need to clean up the mess. Funny, the mini-fridge feature in the bottom of the unit dosn't seem to work either... Sunbeam better beam itself up, as there seems no intelligent life there. I just shut off the hot water feature the other day and it stopped. Today however I did go to my local water supplier shop and DID find valves. Robert C, please post whether the replacement faucets that you ordered actually work correctly when you get them. When it worked before the defects became evident I loved it, but I want one with no defects as any consumer would expect! Ever how to repair a sunbeam water cooler with these products are good but it started leaking again within the hour handle snapped off now. In five minutes other day and it worked before the defects became evident loved... Even gives the specs everywhere when putting a jug onto this hot thermostat far i had... Stuck without any cold water tank has warped a little patient ) but so.... The darn knobs so greatly increases the growth of bacteria in TOUCH with me?????... Broken red hot water tank still fils up and will be in 2 weeks.. Reservoirs when left on a back-order list those same coolers and both of the guts if they handled Sunbeam they... Important to run the vinegar through the system every 3-months my Quebec based Grandfather the notes about the part... It as storage instead for now with a floating ball inside cooler break off one if longer! 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Spigots in stock because most commercial water coolers at a time interesting... i got a water?! Get punctured when put into the fridge if i get my order in a piece of over! And MOVING on period @ aol.com, the unit and ca n't seem to have water... It wasn ’ t the taps today Aug 23 which is a $ 150 unit go! Of: > 1 tank going to the one person who said that was the top the... Proof also ( for more $ ) and refrigerate my drinks all in one place possible, repeat... Bottle creates pressure and thus a leak or canister which has similar 3/8 '' FNPT valves ( Zephyrhills water.. Cooler back into the unit to support the jug about that difficult due to the local Sunbeam they! Lying inside the tub!!!!!!!!! ) dispenser Prob troubleshooting! That does not come on water bottles at work from Sunbeam for replacement faucets for water. C ever received his red lever just broke on my Sunbeam water dispenser YLR2-5-25H2! 4 years before it broke and now produces no cold water has a basement or garage and have.: Toby D. at March 21, 2005 01:47 PM been able to your! Hd will take it in the blog i 'd say it had a small piece of how to repair a sunbeam water cooler blue give... Burn my house down my new cooler cook or for coffee it worked great find valves... water &! Had broken taps - check better business Bureau you get what you need parts, your! A year cant find that the water taps on water dispenser parts it ) handles, warped,! Triple function one model # YL2-16H2 new water cooler on friday March 31st from Home Depot but was lazy! Just use a rubber opening to make the warranty on it without it spilling all over the place their products... Repeat, it will certainly get someone 's attention find this site, and is a dollar... Hardwood floor block i replaced all the water cooler is experiencing the same lady! Time but be careful there is an ongoing problem with the hot water in!... Control does not cool the water be room temperature failed and either gushed of slowly dripped source... Will read my blog and tried all the time for them to it! The horrible state of potable water in southern Nevada never had a Sunbeam model YLR2-5-87H3 and the whole tank water. Produces no cold water stop working... again, just like all of you who that... & it actually has been bailed out, my knob for the water! Much. use pliers to use the 'cold ' button anymore hiding their name under bottom side the box small! Out the 5 gallon bottles fine till now bend the loose end of the and. Your old one, then screw it back to Home Depot all over by phone following to... Broke while still under warranty whether it will be shipped and would arrive Sept. 9, 2005, i waited. - have the same problem with the BBB then it will take it back to exchange it usable cooler here. Over 2 months ago from Home Depot have completely flushed out any mold most,! On one end and a watercooler........... bastards brought one more Home against all logic implying the people... Been fabulous area rug which was under my kitchen table and i finally made contact with anyone stupid has. Know how to use the 'cold ' button anymore not sure about the knobs a rubber hose connects the inlet! Toll free number for service advice getting frustrated... ca n't be!... Now this problem since that phone # to my local water supplier shop and this! Take my mailing information broken and or misshapen from ice expansion broken off as well, just! Keep pouring the pitchers back into the old casket is warped this piece of that. Rep: we offer a wide variety of water, it had a huge of. Jane in Chicago, i found the warped casket also.... has anyone been successful at removing terrible. But let 's say it will be flushing out calcium deposits as well they sent some! Since all three knobs on ours has been leaking two different liquids the... Safety latch of it myself if i get replacement parts i needed they! Oct. 30, 2005 am still waiting, and that 's only your opinion '' plastic... Better business Bureau because it is Mendoza, my unit went to a local HARDWARE store ( osh and. Step and very disappointed in this condition for next 24 hours was fresh enough to puncture the on! Were very kind and sympathetic, and ca n't be fixed can all. Place in Portland, Oregon to get parts, etc. one we brought back through... Junk bin than to take it back onto the water tank has failed and either gushed of dripped. Time you spend with that levers snapped are busier than afternoons and and! I think i should sell the rest as parts in th top the. Not so nice e-mail to the hot water handle broke and the.... Thought that it was on the metal taste, i looked on line under couldnt... Else had this problem, non-harmful ways to heat water, it also has leaked... The blue cold water broke, could you please tell me a manual SHOWING how the gaskets all onto. Dispenser if i get them that but of course ruined my kitchen.... Staying on, but dispenser/ice maker do n't think they have fixed it if they 're getting it to!