Do Not buy glasses at LensCrafters in Lubbock Texas. How is the price of the products/service offered compared to the competition? They really don't care if you ever get your glasses. I won't argue for very long - I just take my business to other places. 1,293 LensCrafters reviews. LensCrafters Customer Service Center The lab is always down!!!! My husband and I were in to get eye exams and new Glasses on September 1st. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with LensCrafters Customer Service. To find needed information please click on the links to visit sites with more detailed data. Read 79 Customer Reviews for LensCrafters.com. Use this comments board to leave complaints … View HQ Business Complaints I was in the deerfoot city location on Aug.27 2019 because i had insurance on my current glasses purchased... Not bad, but could've been way better. I have been a victim of deception and fraud at the location stated above, I have evidence and proof of them... ive spent over a grand this location an the frames were tight so i went in to get them adjusted. When I saw her pad it did show that I purchased the frames from the Kenwood store. 1,379 LensCrafters reviews. Manager entered notes on the file, to do a remake if it happened again. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. A free inside look at company reviews and salaries posted anonymously by employees. Lenscrafters made good on one pair because I … 5 reviews of LensCrafters "The whole team here is fabulous! View HQ Business Complaints Are … LensCrafters … 1,347 LensCrafters reviews. i ordered glasses 12-27-1 received them 1-17-12 the prescription was wrong after being charged for an extensive eye exam. A free inside look at company reviews and salaries posted anonymously by employees. The sales lady is very hateful when you call to inquire about your glasses. I went through the process of getting fitted and trained on how to use and maintain my contacts. I would like my full refund. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. You can find contact details for LensCrafters above. We make it easy to file a formal complaint against Lenscrafters online. Contact LensCrafters customer service. 1,361 LensCrafters reviews. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Lenscrafters Customer Service Complaints We collected information about Lenscrafters Customer Service Complaintsfor you. This company does respond, but not as often as you'd expect them to. And instead wanted to use the manufactures warranty to replace the frame, due to the issue happening 3 times. Use this comments board to leave complaints and reviews about LensCrafters. She said have a nice day! Our team will be in touch within 24 hours. Representatives will email you a prepaid shipping label so you can return the product. The customer service is terrible. Jul 01, 2010 My name is Jennifer, I am a representative for LensCrafters Corporate Customer … Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. feb 21, 2012 bad customer service. 351 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. The LensCrafters' customer service team wants you to find exactly what you're looking for when you visit our site. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. We collected information about Lenscrafters Customer Complaints for you. 1,323 LensCrafters reviews. I told her that I would not return as a customer. And causing the lens to come out of the assembly. LensCrafters customer service is here to provide helpful, fast answers to your questions and needs. She attempted to repair the frames but they are still lose. There are links where you can find everything you need to know about Lenscrafters Customer Service Complaints. All Stores > LensCrafters Locations & Hours > All Reviews; Average Customer Rating. consumer reviews about lenscrafters: askirt. Write a Review Edit This Page. Contact LensCrafters by sending us an email. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. All rights reserved. © 2004-2021 ComplaintsBoard.com. Search our online customer service and FAQ pages for answers to popular questions or visit our Contact Us page for more information, including our contact number and email. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. There are links where you can find everything you need to know about Lenscrafters Customer Complaints. Please let me know if you can offer any assistance to correcting the issue. I told them that i didn't want to use my warranty. Very disappointed and feel very taken advantage of by Lenscrafters. I purchased new glasses with progressive lenses in October. I purchased insurance for my daughter'... Made a long complaint cant tell if it was recieved? Its stores usually host independent optometrists on-site or in an adjacent store. Review authors value the most Insurance Plans Acceptance. Was told that there was nothing to be done about. I also purchased a warranty in which I was told it covered lenses and frames. You can find contact details for LensCrafters above. Initial LensCrafters complaints should be directed to their team directly. 27 reviews of LensCrafters "Maybe the management came to grips with their customer service complaints after John S gave them feedback. And wanted a better explanation as to why they kept on falling apart. File a Complaint Contact Lenscrafters customer service for helpful, fast answers for your vision health questions and eyecare needs. Review authors value the most Insurance Plans Acceptance. The glasses that were ordered on 9/15/2020 were to replace glasses that were originally purchased 7/15/2020... Lencrafter's is the very worst place to do business now avoid them!! Our website collected and compiled various consumer reviews about Eyebuydirect and LensCrafters as well as customer ratings and recommendations for these brands. The trial contacts were ordered when I completed my eye exam. I had a warranty...my wife was there when I bought my glasses and 2 pair for her. I told him that I wasn't satisfied with the product or the service. Read employee reviews and ratings on Glassdoor to decide if LensCrafters is ...4/5(1.3K) Working at LensCrafters: 570 Reviews Indeed.com LensCrafters was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 622 reviews. Toll free phone number: 1-877-753-6727 Welcome to the Lenscrafters complaints department brought to you by HissingKitty. I would really appreciate the help in fixing this problem once and for all. Glassdoor has 1,268 LensCrafters reviews submitted anonymously by LensCrafters employees. I went to LensCrafters to get contacts. Our website collected and compiled various consumer reviews about LensCrafters and Pearle Vision as well as customer ratings and recommendations for these brands. I had prescription lenses for sunglasses ordered and received in may 2019 at lenscrafters. I will never go back to this place-by Jennifer (10, August, 2015) LensCrafters Sucks Customer Reviews and Feedback. 12 Reviews For LensCrafters. A free inside look at company reviews and salaries posted anonymously by employees. I ordered my glasses; December 2, 2020, in enough time to have them done before my vacation, scheduled for December 22, 2020; however, I was called December 14, 2020 to receive my new glasses and was given the wrong glasses, the wrong prescription as well as the incorrect frames. LensCrafters ranks 116 of 494 in Medical Supplies and Equipment category. You can call LensCrafters at (855) 589-8891 toll free number, write an email, fill out a contact form on their website www.lenscrafters.com, or write a letter to LensCrafters, Inc, 4000 Luxottica Place, Mason, Ohio, 45040, United States. She will tell you to wait until you … I told him that I wasn't abusive or destructive towards my glasses. I am a longstanding customer of Lenscrafters, however, the last 3 pairs purchased, the anti-glare coating chips and peels and distorts my view. I went in yesterday in the afternoon to voice my concern over a pair of glasses that the screw keeps on falling out. The front desk staff is absolutely horrible. I would like the email address of your vp of customer service so that person can become aware of how you respond to a legitimate complain! I felt like I was being manipulated and given the run around. The mgr started denying things before we ever got the story straight. LensCrafters staff will inspect your product at the warehouse and, assuming no damage, will refund your credit card after about 7 to 10 days. to speak about an eye glass problem. Lenscrafters review: Buying. Now I am not sure where the communication broke down between the stores, but I expect the store to honor the warranty. Very efficient and friendly - two ingredients to a positive and quick experience when buying new glasses. Clarifeye robot eye doctor; Five times more measurements than regular test (Image credit: Lenscrafters) The real value you’re getting added is the in-store technology, which Lencrafters boasts is advanced and accurate in ways that actually make your vision sharper. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. We have spent thousands at that store, but no more. If you want to return something or ask for a refund, just contact LensCrafters’ customer service line. I am BEYOND PISSED! I was told it would take 4-5 weeks as my contacts were special order. Initial LensCrafters complaints should be directed to their team directly. Buying an expensive piece of plastic is not always fun, but the team here loves to give advice and find you the best offers to make it less painful. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Upon notifying the LensCrafters' representative that what he offered me was not what I ordered, although my eyes were examined as well, he informed me that it may be another three to four weeks before they could straighten out the problem, Most commonly, consumers tend to contact LensCrafters to ask questions about: Staff, Refund, Product/ Service. 6 reviews for LensCrafters, 1.0 stars: 'CONSUMER BEWARE! Judgment Type Complaint Dismissed Rule 3 506, Lancashire Education Authority Complaints, Jack In The Box Corporate Office Complaints, File Complaint Against Auto Insurance Company Florida, 2nd Annual Healthcare Complaints Management Conference, Virginia Attorney General Consumer Complaints. I walked in today on a slower Sunday and was greeted by two different women throughout my visit. Discuss the issues you have had with LensCrafters and work with their customer service team to find a resolution. Warranty and store manager - Florence Mall, Ky store. Reviewers write the most about Lenscrafters Eyeglasses and give it 1.4 stars out of 5. (10 = cheapest found, 5 = average) - 3 people rated the prices offered by the store a score of 2.03 The mgr argued that I did not buy the frames from her because the employee # was not from her store (she showed me her pad), and that she knew all of her employee ID #'s. Score 2.6. Review for: LensCrafters in Fairview Park, OH customer service. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I have to stress that the salesperson and optometry apprentice were phenomenal. LensCrafters is an international retailer of prescription eyewear and prescription sunglasses. I bought glasses frame from the Kenwood, OH LC and took to the Florence Mall, Ky store and purchased the lenses. Recent recommendations regarding this business are as follows: "Avoid LensCrafters in Menomonee Falls", "Stay away from … Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. 353 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. Needing to see what the actual Manufacturing warranty is for my glasses that were purchased at LensCrafters? William MatthewsNo response to Follow Up - Lenscrafters Customer Care Form - Ticket 200928000017On 9/26 we visited your store in Greenwood, In. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. A free inside look at company reviews and salaries posted anonymously by employees. From Everything.Sucks. I went in to pick up my Tiffany glasses which in total cost me over $800. Poor service, incorrect information given and not willing to correct the products, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. A free inside look at company reviews and salaries posted anonymously by employees. Experienced poor customer service? Manager Shawn served us. 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