Scan a couple of front desk agent job ads and note down the most common requirements. Download Front Desk Agent Job Description Resume pdf. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Front Desk Agent Resume Writing Tips. Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. Handle customer complaints or refer dissatisfied customers to a manager. Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Looking for cover letter ideas? Reviewed account information and charges with guests during check-out. Filling of the arrival and departure register. Your Front Desk Agent resume should not go beyond two to three pages. Using a Job Description to Create a Standout Hotel Front Desk Agent CV A Sample Hotel Front Desk Agent Description. Scheduled reservations for overnight stays or extended stays. A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. Download Front Desk Agent Job Description Resume doc. Assist in pre-registration and blocking or rooms for reservations. It indicates the position she’s held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. Upgraded guests into a higher priced room when possible. Customer service, addressing guests needs and concerns. Let prospective front desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. They welcome and orient new guests and issue room keys. Uses suggestive selling techniques to sell rooms and to promote services of the hotel. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers, Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security, Prepared all month end production reports and ensured accuracy of each. Responded to complaints and situations that required immediate attention. Our hotel front desk agent resume templates guide you step-by-step through the process of crafting the perfect resume for this rewarding job. Maintained exemplary telephone etiquette. Dig deeper into our team of work, you will help create a recruiter. Worked closely with housekeeping coordinating room turnovers, maintenance requests, and maintained up-to-date status reports. Find out what is the best resume for you in our Ultimate Resume Format Guide. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Handle guest check in and check outs professionally, Post charges of gift shop, copies, faxes and meeting room charges, Verify reports are ran hourly in the event system errors occur. Answer telephones and take messages and handle guest mail. Proven experience as front desk representative, agent or relevant position; Familiarity with office machines (e.g. Provided excellent customer service, tourism information and completed end of shift reports. Management greatly appreciated the competence and relative stability my presence brought to the job. Guide the recruiter to the conclusion that you are the best candidate for the hotel front desk agent job. Supervised access to safe deposit boxes and guest key storage area. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. All rights reserved. Job Description and Resume Examples A collection of job descriptions, resume examples, employment, and career resources. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Performed all administrative duties, Hotel registration, and night auditing. Process guest arrivals and departures, including all necessary payments. Home. All rights reserved. Also performed tasks using Microsoft Word, Excel and Power point. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Accommodates special requests whenever possible. Front Desk Agent. Front Desk Agent Resume Sample 5.0. Perform monetary transactions with guests as needed. Handled front desk operations for 100 guest and 300 rooms per day. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Date stamp, arrange and track boxes, faxes, mail and etc. Providing exceptional guest service by displaying [company name]'s four service drivers: Friendliness, helpfulness, timeliness, and level of caring. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Ensured to balance each clerk's shift reports and deposits. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Free workable has a pleasant and post your ad on the most popular job boards today. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Top performing Agent in room upgrade revenue. Trained staff and maintained standards in a high-turnover environment. Assisting guests with any questions/needs that arise. For example, computer literacy, good communication skills and ability to multi task. Used strong communication skills to collaborate with other departments to ensure efficient guest focused service, and schedule reservations at other properties owned by same company. If he is able to satisfy the customers then the chances of attracting the customers get increase. Collecting all the necessary formal information from the customers, Processing, arranging for and organizing reservation bills as well as preparing essential reports, Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers' queries on phone or in person, Additional duties reporting information to the next agent. Front Desk Supervisors have a variety of duties, including training and supervising Front Desk teams. A front desk agent works fulfilling customer service and administrative roles in hotels. The job description of a front desk agent requires an individual to be courteous, efficient, and friendly, as they often serve as an individual’s first impression of a company. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Job brief. Checking guests in/out of hotel using computer system. Ensured transportation of guest to and from the hotel and managed their luggage. Demonstrated expertise in providing friendly, efficient and hospitable service at the front desk. Demonstrated adeptness at managing customer concerns. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Resolved service-related problems in a timely manner. Collect payments following all cash/check/credit card procedures. Verified that personal and payment information on guest accounts was accurate and complete during check-in. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Ensured that all wake up calls are handled promptly and properly. Concentrated on cleanness and neatness of desk and office areas. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: Receive each customer or guest that walks into the organization Ensure that visitors and customers’ details are correctly entered into log books Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Contacted housekeeping and maintenance regarding issues with rooms. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Building positive relationships and communicating well to guest, Collecting payments for room and tax from guest manually and electronically, Providing information regarding hotel policies and activities, Maintaining inventories relevant to vacancies, reservations and rooms. Collecting cash and managing a cash drawer. Assist guests during check-in and check-out procedures. Front Desk Agent job summary. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? The front desk agent resume sample starts off with a three-statement summary of the candidate’s professional experience. Multi task, check inn, check out, answer phones, etc, Respond to all guest request in a timely manner, Answer multiple phone lines and transfer to appropriate department or guest, Use Kipsu messaging system to communicate with guest, Inventory and ring snack station purchases and make cash transactions, Provide administrative support to Sales & Catering staff for meetings & events, Ensure all credit cards and cash funds are balanced throughout the shift, Post room and tax to all active guest accounts. Home. Advise housekeeping which rooms have been vacated and are ready for cleaning. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Reconcile all daily accounting data, both manual and computerized. No formal education is mandatory for the position, although candidates displaying tourism training in their resumes are preferred. In hotel settings, these employees take charge of the check in and out of each guest. Your summary should provide an overview of your company and expectations for the position. Hotel Front Desk Agent Resume Questions. Mentioned on the Market Metrix (guest surveys) frequently. 1 vote Andy Kertzmann. This way, you can position yourself in the best way to get hired. Works well on a diverse team and possesses strong multi-tasking abilities. Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. This position is very stimulating, demanding and it appeals to work for very flexible hours. Bad news: The HR people will skim your resume … Choose the Best Format for Your Front Desk Resume. Maintain an inventory of vacancies, reservations and room assignments. Provide guests with information regarding hotel services, amenities, tourist events and attractions. Front Desk Agent Resume Examples & Samples Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings) Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel Bank out at the end of the shift by following the blind drop procedures strictly. Ensure every guest is satisfied, especially the high status Hilton honors members. Manage package deliveries for our guests. Verified reservations and received payments. Home. Provide information about services available in the hotel and in the community. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Communicate with housekeeping staff in regards to late check outs, extend stay, appearance of suite issues and concerns. Greeted and registered guests for their stays at hotel. Every hiring challenge, rates and engagement are hot topics in the most popular job boards today. Front Desk Supervisor Resume Examples. Front Desk Agent Resume Sample. Inform guests of all available services and amenities. It’s actually very simple. 1. Represented hotel in a professional manner with reservation status, payments and room assignments. Whether it’s at a hotel reception or at the local … Management Student Of The Philippines Region Iii Chapter. Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Making Reservations for guest over the phone and also for third party websites. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. These are some examples of job descriptions we have handpicked from real Front Desk Agent resumes for your reference. Hotel Front Desk Agent Job Description. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. Handle customer complaints in a timely manner. Greeted guests upon their arrival and offered assistance throughout their stay. They essentially check guests in and out, make room reservations and track and report room statuses and rates. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Unsurpassed mathematical skills and ability to handle all front office operations. Handled check in and check out for 825 room AAA four diamond property, Performed job functions with attention to detail, speed and accuracy, Designed and implemented guest's room accommodations according to their interest, Managed discrepancies involving check-in/ check-out process, Answered phones to take reservations and/or respond to guest service requests, Trained in housekeeping for preemptive room turnovers, Sold two thousand dollars of room revenue in The month of July, Earned the responsibility to personally attend to casino VIPs and top guests, Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints, Upheld cleanliness, organization and positive morale within the work area.