It does seem like you're suffering due to contractual and operational failures of UPS, but your recourse is against the merchant you paid for the goods, because you also paid them for delivery. If the dogs do not leave they are NOT supposed to deliver the package. If you didn’t leave any instructions, the delivery firm is at fault and you are entitled to a full refund. Consider your experience with the company or its general reputation before you order. I need to sue FEDEX for delivering my package to the wrong address. The seller also must give you some way to exercise the cancellation option for free — for example, by supplying a prepaid reply card or staffing a toll-free telephone number. If you paid a supplement for a specified time or date of delivery, you can demand this back. The insurance company wants you to make them whole. “It’s easy to blame them for rubbish service, but when you see how they’re treated, it’s not surprising standards are so low,” he says. You should notify the carrier of the mistake but I guess you can sit on the unopened package or leave it on the porch until they track it down. It requires sellers to have a reasonable basis for claiming they can ship an order within a certain time and details what sellers should do if there is a delay. The Mail, Internet, or Telephone Order Merchandise Rule applies to most goods you order by mail, phone, fax, or online. Occasionally, a retailer sends a package to the wrong person or sends someone else's merchandise to a previous customer. Keep records of your order, like the website, ad or catalog from which you ordered; the company’s name, address and phone number; any promises the company made about shipping and when they were made; the date of your order; and a copy of the order form you sent to the company. Wait 48 hours - in rare cases packages may say delivered up to 48 hours prior to arrival Last year the Guardian reported that couriers working for multinational DPD, delivering parcels for the likes of Marks & Spencer and John Lewis, faced being charged £150 a day if they could not find cover when they were ill. James says the industry needs tougher rules and an ombudsman. Answer the ring tone on the app, and talk directly to the visitor/delivery man no matter where you are in the world, assuming you have an internet connection. You can not destroy it until it is delivered to the right person (federal law regarding destruction of mail). Getting compensation can be even more frustrating, as it can take weeks of emails and phone calls – if you’re lucky. Packages delivered by common carriers are subjected to … See our sample letter, and contact your debit card issuer for more information. Tell the credit card issuer when delivery was expected. You must pay any part of the bill not in question, including finance charges on the undisputed amount. The 60 days have passed, and you may be outside of the time to dispute the charges. If your mail or package included insurance, you may be able to file an insurance claim. But what if… You placed an order with a catalog company and they charged your credit card immediately. Now if I could only get buyers to read my descriptions about size and condition of their purchases cutting down on returns, that would be heaven. It is easy to use and tracks every package you send via major carriers like FedEx or UPS. “Your card company should reimburse items not delivered or arrive damaged.”. Many credit card issuers have policies against sellers charging a credit card account before shipment. If the package was delivered, but it arrived late, and if the customer paid extra for an early delivery, the customer can request a partial refund. “I never thought they would put it in my bin.”, Philippa, 26, who lives in Woodford, Essex, says the delivery firm did pop a note through her door, but there was one small problem. The UPS guy could sue you and win. You are sick of them, so send your packages with another carrier from now on. You state that you were paid a claim for the first lost package and "they are still willing to pay" I assume that refers to the second package, so there would be nothing to sue them for. They may be able to assist you in your dispute with the business. I think this is an important question - If they were not aware of losses incurred from late delivery, I do not think they can be held responsible. But first things first: Contact the seller to try to resolve the problem and get a refund. 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