So why don’t sales teams and B2B companies do it more often? Thanks God I find this post. There are three reasons notes like the ones above will be a hit for both your team and the recipients: Business-related thank-you notes should be concise and stay on topic. But, of course, a proper thank you is always necessary. Thank you for being there for me to talk things through. We sincerely appreciate your business and hope you come back soon! If you’ve been on social media recently, you’ve probably come across a pet brand called Chewy. Her specialties include project and operations management, design thinking for digital product design, and online course creation. Thank you for your understanding or Thank you for your comprehension? If you answer “By supplying my customers with an excellent product or service,” you’re only halfway there. Thank you for appreciating and supporting all the work that goes into our products. It doesn’t have to be about getting more business today or down the line (by including a coupon). And that defeats the purpose. 4) [company name] has the best customers! A thank-you note formula provides a solid starting point for writing and keeps their message concise and to the point. ), Lauren d'Entremont And if you get the experience right – expressing appreciation simply supports what has already been done. What’s in your customer follow-up? #18 It's people like you that made us want to go into business in the first place. 4. We mean a real, heartfelt thank you for your business message that comes outside of the purchase transaction. She outlines her whole strategy in the article — from how she sleuths out what to send, to the various vendors she uses, to how much it all costs the company. Blog manager and writer at Proposify. Thank you for the opportunity to submit a proposal, Thank you for the opportunity to respond to an RFP. The following business thank you notes can be used for existing or potential clients. Thank you for your recent call to request more information about the products and services we offer. These resources are sure to bring smiles to their faces — and yours. If you’re looking for more than just tchotchke ideas — if you’re interested in a more integrated way of expressing appreciation to your customers — this book is an excellent place to start. There is no downside to sending a business thank-you email or thank-you letter, so try scheduling time in your week to do it more often. 35. No matter what industry we’re in, every product or service we sell should come with a side-helping of customer satisfaction. I owe you one. Although worthy in their own right, high satisfaction and trust will also bring in higher referral rates and easier upsells, says Sciortino — everything a business loves. Your customers will notice a message that says, “Thank you, Jane,” well before they’ll read something that says, “Thank you for your business,” or any similar phrase. Search thank you for your business and thousands of other words in English definition and synonym dictionary from Reverso. The notes aren’t handwritten, but they sure look like they are. Check out the included resource for how to get your phrasing exactly right (and then see the other suggested links for some great stationery ideas). Thank You for growing us. This week’s roundup is packed with goodness: “Thank you” is one of the sweetest things your customers can hear. It’s easy enough to use the latest technology to send out a personalized version of a mass email for discrete customers. Internal customer champions are on the front lines of customer service, and their daily work has direct impact on your business’ bottom line. Dear _____: We truly appreciate your business, and we're grateful for the trust you've placed in us. Rather than just thanking customers once or twice, Sciortino wants us to weave appreciation into every customer contact. Thanks (or another closing), Your Name. And those who gave again gave more than the average donation. People have fairly sensitive BS meters, so even if you mean well with your hyperbole it might make your whole note seem inauthentic. In their article “Inside Buffer’s Community Delight: How and Why We Send Swag and What It All Costs” written by Nicole Miller, she cops to an entire “swag routine” to welcome customers and charm prospects. That speaks volumes about how much the notes are delighting Chewy’s customers and others. The basic thank-you note template: [Person’s Name], Thank you for the…..(this is the middle section). c. gracias por utilizar nuestros servicios. It is our pleasure to work with you. 46. 1. Even though we don’t technically call them thank-you notes, it’s exactly what they are. We know, it’s played out. Raising customer retention rates by 5% has been shown to boost profits by up to 95%. It makes what is excellent in others belong to us as well.' Don’t combine it with another message, like questions about the project kick-off or that outstanding invoice. If you’ve been stumped for ideas — especially for options that are a little off the beaten path — then Help Scout’s “Fun, Quirky, Memorable: 25 Ways to Thank Your Customers” is the article for you. Saying thank you for your business is a simple but powerful way to grow your relationships, build brand loyalty, and create general goodwill. Danke. You just need to be authentic. “Thank you” is one of the sweetest things your customers can hear. a case study of how a popular social media company prioritizes customer delight. 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