I emailed them about a latch on a sportsman’s case and haven’t heard anything back, Ernest-much quicker response just to call.. You will not be disappointed with this tent. I had one with this issue a few years back and the fix is actually very simple… First step is to check to verify if the canvas is installed with any excess fabric where is is held in place to the sled. I am unable to use my expensive pro cabin to ice fish. Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page.. Live Chat is available from 10am-2pm MT, Tuesday-Thursday. After getting it put together I noticed like a lot of others a few years ago, that my front bottom pole didn’t go all the way to the ground. Contact our Otter Rewards customer service team at (855) 341-6464 and we’re happy to assist you. Otter’s ultra-durable Pro and Wild […] » Forums » Ice Fishing Forum Ft., Model# 4820 at Amazon.com. Otter Outdoors Pro Series Medium Otter Sled (3) $129.99. I would take Will’s advice and drill a few new holes. Log into your member portal. Capacity, 20 Cu. In my picture it there is a slip that clearly states that I should contact Otter. Super impressed! old one in the same box and return it. Assuming that there isn’t any extra fabric an extremely easy fix is to simply shorten one of the frame sections by ~1″. Mind you I bought this house last year. I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. Look how far the factory drilled holes are from each other on my Otter. Called 6 times never a return call (and I was very nice when I left a message) then connected with customer service could not offer any solutions had to ask for higher ups and then got good advice that worked out. Extremely impressed! I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. Otter Pro Utility Sleds are made to take whatever you dish out. Maybe one of the IDO pro-staffers could help. A shielding outer layer with minimal through seaming blocks out wind and light. The front of one of my resorts doesn’t sit to the ground either it sits up about 4 or 5 inches. Pro Series Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. Collaborate smarter with otter 2.0 Record and review in real time. Email Otter a link to this thread right here. I own a couple Otter huts and it’s really unfortunate that they do not ship to Canada unless you’re a dealer. 2 people found this helpful. I’m assuming that this part is manufactured for less than $2. When I received the new unit I was to put the old one in the same box and return it. That’s a bummer. The extensions are helpful, too. Otter Pro Utility Sled - Load it, drag it, drop it. This ice $899 ice shelter was just purchased brand new. The fabricators really screwed that one up. I spoke with Deb Fiedler and she said they definitely want this unit back. Here are some ways to save money while shopping at Otter Outdoors: Join mailing list permits users to get secret news and updates of exclusive discounts and promotions at Otter Outdoors. Otter Outdoors XTH Lodge Hub Package, Blue ... Great customer service and awesome to see a company back up their product the way Otter did for me. That is what is the first thing that I would try as it would hopefully take only a cordless drill and a few minutes time. I contacted Otter Outdoors Several times to have a replacement sent. Good to hear you were able to get this all worked out and solid advice. Drilling extra holes into the bracket will weaken it. Messages: 3,778 Likes Received: 164 Location: downriver. gotta give it up to otter customer service! Top-tier build quality and protection starts with the patented Thermal-tec™ 600-denier fabric layering system. fishindude644. IDO Otter's multi-purpose all-season sleds are designed with the largest cargo capacity and widest, most stable footprint. Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. Otter Outdoors, manufacturer of the popular Otter Fish House and Otter Sled, remains committed to building the highest quality innovative ice fishing equipment in the industry.
Dan Ziegler wrote:
Otter Outdoors piss poor customer service. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! What is the Smallest Aluminum Wheelhouse available? Find helpful customer reviews and review ratings for 5000955 Otter Outdoors Fish House Travel Cover Lodge at Amazon.com. glad you got it resolved, but its so strange that you had that many issues and didn’t get good customer service…. » Fishing Forums Recently I had an customer service experience with Otter that I feel is worth sharing. Every Vortex Hub model comes equipped with our Patented Otter ThermalTec™ insulated shell, exclusive ice-lock anchoring system, overhead storage hammocks, integrated tool and rod … Otter Hyfax Sled Runner Kit (8) $34.99 - $69.99. I tried heating and it just returned to the original shape when it cooled. (On the seat, not the crossbar)Mine works fine now. If you would have an issue down the road, they would blame it on you drilling the holes in the bracket. I have an Otter Lodge that I purchased a few years ago. Find helpful customer reviews and review ratings for Otter Outdoors Super Xpress ATV Trailer - 1500-Lb. You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item. At this time there are no promotions running, please check back After reading reviews and opinions from pro staff members, I decided to wait on contacting Otter to see if in fact the canvas would stretch to allow the front pole to the ground. I also got to keep the old one Wich is fully functional. I had some problems w an otter hub and they ended up sending me a new one. For questions about our products, delivery or ordering. The whole process took less than a week. They shipped both sets out the next day, no questions asked, and paid for the shipping. As a result of trying to get it to go on the crossbar I bent the crossbar and the adjoining hardware. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. Seems ok once on, but I can’t get them off easily either. did you contact them via email? I am unable to use my expensive pro cabin to ice fish. She said a new one would be shipped that day. Must have been a bad batch. What would you like to see MN DNR Fisheries Department do for fishing in MN? CONNECT WITH US! Please select from the list below for complete information. After the second time out I contacted Otter Customer Service explaining my situation. Just 1″ will make a big difference. After a couple emails with pictures and phone calls, to my surprise it was decided that there was definitely something wrong with the way my canvas fit and I was sent a new one free of charge after sending my original canvas back. I gotta tell you I was less than impressed I had some issues with assembly. Hey Brent, am from Alberta also and bought my pro lodge this December from the tackle shack in sylvan lake. Use our contact form or email address: post@vantatech.no. How do I track my points? definitely want this unit back. Far better than the thinly insulated Eskimo units. For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. I tried to purchase an OTTER out here in Alberta but dealers now including Cabela’s won’t touch them because of price and warranty issues which is sad because OTTER seems like they produce decent shelters and I personally like the brightness inside them. IDO 64"L x 33"W x 16-1/2"H. Weight: 29 lbs. She said a new one would be shipped that day. By the way, love the full thermal. Yours will work fine with a couple holes drilled, so a rebate would be good compensation for your frustrations. I just set up a Lodge Pro a few months ago and everything fit like a glove. I took my fish house into otter this morning and showed them how the seat doesn’t fit on the bar and how the brackets are bent. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. I never had an issue contacting them for even simple questions, so it’s odd that you have. I just wanted to give a final update on my poor customer service situation. S-style Otter Shelter Hooks are made of premium heavy-duty aluminum, with a … I can’t recommend this company. What line are you running on your TUCR Commander? These shacks are so overbuilt, hence the weight, that a few extra holes won’t realistically make a difference in terms of structural integrity. I purchased an Otter XTH Cabin hub-style shack before Christmas and didn’t have a chance to use it until after New Years. Compare Compare. » Otter customer service. I tried different ways to set it up, pop top first, pop sides first. For me it was the 2nd one from the back. Scheels is awesome! The Pro Series Medium Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. Read honest and … » Otter customer service. There very quick and easy to deal with. Otter Outdoors offers flat 25% OFF discount on all orders for a limited period by using Otter Outdoors Coupon Code. The Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. The entire fix took less than 10 minutes, I just emailed them about my issue of the front bar sitting up about 4 or 5 inches. Viewing 8 posts - 1 through 8 (of 8 total). I though this was normal? Made in USA. They were very nice to talk to and the lady (her name is Linda), even gave me a little tour of their facility and left me with some Otter stickers/signs. » Fishing Forums This would increase the chance that the bracket would fail. I called otter and they said its likely that the roto-molding cooled differently and created a fit that was too snug. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. Outdoor Collections Custom Search Search. But have bought the rod holders and otter lights from them. When I received the new unit I was to put the Helpful. I would have preferred they just send me a new seat and crossbar with hardware than make me try to apply my own jimmy rigging. Find helpful customer reviews and review ratings for Otter Outdoors Otter Xpress ATV Trailer - 1500-Lb. Hope this helps. Compare Compare Otter Outdoors Pro Series Otter Sled (0) $249.99. I’m sorry yours didn’t. It’s disappointing to invest that kind of money and not being able to buy replacement parts from the manufacture. But they have pst there add that with the shipping and it was a bit more than buying from here. I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. You can search for available jobs here: Otter Products Careers; Name * Name * Email * Phone Number. St. Clair' started by fishindude644, Nov 29, 2011. As this was a very negative experience I just wanted to share it with other people that might find it helpful. I had th same problem with it the same hub. New In-Depth Outdoors TV episodes return this Fall, Sundays at 8 a.m. on the Fox Sports North channel! I spoke with Deb Fiedler and she said they I would ask for a rebate rather than a new shack. We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of COVID-19. Capacity, 18 Cu. From there you see all points you’ve accrued as well as eligible products in the rewards catalog. LIKE, COMMENT, SHARE! You must be logged in to reply to this topic. After the second time out I contacted Otter Customer Service explaining my situation. Read honest and unbiased product reviews from our users. Page 1 of 2 1 2 Next > Nov 29, 2011 #1 . There price was cheaper. I can’t recommend this company. Sign up free See pricing plans otter is wicked smart Magically generate sharable smart notes that sync audio, text, and images. Otter includes 600 minutes of transcription free per month! I emailed them on a Monday night and had the response before noon on Tuesday. Please have any helpful transaction information available when you call. Otter X-Over Otter Hitch Pivot Otter Ice Anchors Otter Ice Anchor Tool Otter Universal Tow Hitch Pin Otter Sled Tow Hitch Otter Universal Rear Sled Hitch Receiver w/ Pin Otter Sportsmans Caddy Otter Rod Holder Otter Sportsman Case Otter Cargo Netting Otter Auger Won't crack at temperatures as low as -40ÁF. » Ice Fishing Forum I emailed Otter to get the optional side skirt extensions to help prevent wind from slipping under the canvas along the sides of the sled. Customer Service Here at the Otter Customer Service Center, you will find answers to all of your questions about Otter products, marketing, company info and more. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. I went to assemble the seat rail. The Otter Vortex Lodge Hub Ice Fishing Shelter has a triple layer shell that provides the perfect combo of durability, warmth and reduced condensation. Keeping in mind that I was well out of my warranty period I contacted Otter to see if they had any ideas or tips to try and get the canvas to fit right. Top notch customer service. Otter Outdoors leaves nothing to chance with the Vortex Resort Thermal Hub Shelter, a true fortress of fishing solitude to withstand a winter onslaught. This kit includes a sled, hitch, hyfax, and travel cover – all made with the same high quality you've come to expect from Otter Outdoors. Discussion in 'Icefishing Lk. Fished in 15 degrees with no heat! Compare Compare. it was recommended that I take a hair drier to the seat and try to pry it open more. When it comes to features, Otter has no equal. Nothing worked without a struggle. Phone: +47 45 43 42 80 Office Hours: Monday – Friday: 08:00 – 16:00 Saterday and Sunday: closed Compare Compare. Ft., Model 200094 at Amazon.com. What is the Smallest Aluminum Wheelhouse available? Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. I can’t say enough good things about Otter and the way this was handled. Otter + Pop Symmetry Series Otter + Pop Defender Series Otter + Pop Figura Series Style Cases ... For faster service, use the chat below. Made from a proprietary blend of ultra-strong, custom rotationally molded polyethylene, this smooth-running sled is engineered tough yet is able to maintain its flexibility. Otter Outdoors Shelter Travel Cover (5) $59.99 - $79.99. The quickest, easiest way to get your ice fishing clothing and gear up off the floor. If I drill holes in the bracket and it fails, it would be highly doubtful that they would honor their warranty. Deb Fiedler and Otter customer service!! and picked up the defective unit. Today's Deals Best Sellers Find a Gift Customer Service Registry New Releases Gift Cards Sell AmazonBasics Coupons Whole Foods Free Shipping Shopper Toolkit #FoundItOnAmazon Otter Outdoors XT Pro Lodge Package, Blue Hats off to Color: Black. Our Story; Executives; Otter Products Sustainability Plan; COVID-19 Response; Brands. » Forums if you are having any issues with one of their products I would highly recommend giving them a call and talking with one of their reps! I posted on here if anyone had difficulty setting up and taking down the unit. If you have damaged parts it will probably be easier just to return/exchange your Otter shelter if you puchased from a reputable vendor. Great service. Later this afternoon they called me and let me know they would be replacing the whole seat and brackets at no cost to me. Message * About. This otter doesn't seem to mind the snow. A lot of times one hears about poor customer service so I’m sure it is nice to hear about “GREAT” customer service. I guess I will try out my wife’s hair dryer:). Take a file and work down the ridge that it hangs up on. » Community Just purchased the pro cabin had 16 seams in the quilting with no stitching had another canvas in 2 days. Otter Outdoors Sled Tow Hitch (3) $59.99 - $64.99. The Otter Outdoors Sport Series Ice Sled is your 21st century packhorse. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. I contacted Otter Outdoors Several times to have a replacement sent. I recently purchased two used Hideouts on this site. Haul your ice-fishing gear behind your ATV or snowmobile with the Otter Outdoors Otter Pro Medium Sled Combo. Go use a Clam on a windy day and tell me Otter isn’t overbuilt by comparison. It’s easy! Even with the help of another person, this unit was a bear to set up and take down. my otter 1200 seat doesn’t fit on my crossbar. Live Chat Hours: 10am-2pm MT, Tuesday-Thursday. I received responses to my problem which I thank you for. I almost bought it from riverside outdoors there in Ontario. If you need Warranty or Customer Service for an LifeProof product, please visit: ... Are you looking for a job at Otter Products? Customer Service. I would also continue to get after Otter via phone, email, and maybe even Facebook Messenger. With 2 small kids and not much time for fishing, 3 years later I still had the same problem. I wish I would have done this 2 years ago. Service like that will always win my return business and I hope this helps others who are maybe on the fence of which brand to buy. Up about 4 or 5 inches North channel are you running on your TUCR Commander 2nd one from list! 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